At a Glance
- Tasks: Manage enterprise client relationships and ensure top-notch service delivery.
- Company: Mandoe, a leader in digital signage solutions for major Australian brands.
- Benefits: Direct access to leadership, modern office environment, and impactful role.
- Other info: Opportunity for growth in a dynamic, supportive team.
- Why this job: Be the trusted face of service for national brands and drive real change.
- Qualifications: 3+ years in technical service roles with strong communication skills.
The predicted salary is between 72000 - 88000 $ per year.
Mandoe turns everyday screens into targeted, data-driven engagement platforms. Our digital signage and cloud-based Instant Digital Signage tools power networks for some of Australia’s best-known retail, QSR and health brands.
We’re seeking a polished, technically minded professional to own the service relationship with our enterprise clients. This is a key role in our business: you’ll be the bridge between our technical teams and the brands that rely on our screens every day, and the person clients trust to keep things on track.
You’ll make sure our service standards are met through rigorous SLA management, insightful reporting and a resolution-first mindset. Above all, you’ll bring a calm, professional presence to every client interaction, especially when the pressure is on.
What you’ll do:
- Run weekly service meetings with enterprise clients, and follow up with clear summaries and actions
- Monitor SLAs in real time, spot risks early, and coordinate our support, IT and field teams to stay ahead of them
- Produce weekly and monthly service reports that turn ticket data into insights clients value
- Be the senior escalation point, triaging hardware, network and content issues, and coordinating technicians and vendors until they’re fixed
- Guide junior service desk staff and set the standard for customer-first delivery
- Find bottlenecks in our workflows and champion the fixes
About you:
- Unflappable: you stay composed, clear and in control in high-pressure situations
- Highly professional in presentation and communication, and confident leading client meetings with senior stakeholders
- 3+ years in a technical service desk, MSP, or technical customer success role
- Experience managing and reporting on SLAs and KPIs
- Comfortable with ITSM or case management tools (we use NetSuite; Jira or ServiceNow experience is a plus)
- You own problems until they’re solved
- Nice to have: digital signage, AV, retail technology or hardware support experience
Full Australian working rights
Why Mandoe:
- A role with real ownership and impact: you’ll be the face of our service to national brands
- Direct access to our leadership team, whose support stands behind your decisions
- A modern Sydney CBD based office (five days a week, fully on-site)
Enterprise Service Delivery Specialist in Sydney employer: Mandoe Media Pty Ltd.
Mandoe Media Pty Ltd. is an exceptional employer located in the vibrant city of Brisbane, offering a dynamic work culture that fosters collaboration and innovation. With a strong emphasis on employee growth, you will benefit from comprehensive training and marketing support, enabling you to thrive in a target-driven environment while enjoying the potential for significant earnings through uncapped commissions. Join our high-energy team and take your career to new heights with us!
