Front Office Manager | The Capital Horsham
Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a fast-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the leadership team at The Capital Horsham.
About the Role
Mandala Hospitality values people first. As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.
What Your Days Might Look Like
- Lead and oversee daily operations across front office, housekeeping, maintenance and reservations
- Ensure excellence in guest service and drive overall customer satisfaction
- Manage, coach, and motivate rooms division team members to perform at their best
- Monitor room occupancy, rates, and availability to support revenue and yield management
- Embed incentive schemes to drive additional auxiliary returns
- Manage rostering, stock and supplies, budgeting, and reporting for the division
- Maintain compliance with WHS, licensing, and hospitality regulations
- Ensure guest rooms and public areas are well-presented, safe, and operating efficiently
- Handle guest feedback and resolve issues promptly and professionally
- Collaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergies
- Upskilling staff and embedding SOPs across reception, housekeeping and maintenance
- Conduct rooms inspections
- Host team standups and toolbox discussions
What You'll Bring
- Exceptional organisational skills and the ability to multitask
- Knowledge of Property Management Systems
- Protel experience required
- Proven experience rolling out process/system changes across housekeeping, maintenance, and front of house
- Strong background in front office or hotel operations management
- Proven experience leading and engaging a team to deliver an optimal guest experience
- Solid understanding of revenue and yield management principles
- Experience in cost control management
- Proven ability to contribute to top-line revenue and bottom-line results
- Ability to support budget development and make sound operational decisions
- Live and work in a stunning destination
- Friendly team
- Career growth potential and support
Front Office Manager in Horsham employer: Mandala Hospitality Group
Mandala Hospitality Group is an exceptional employer that prioritises its people, offering a vibrant work culture in the stunning location of Batemans Bay. As a Conference & Events Manager, you will enjoy diverse responsibilities, ample opportunities for career growth, and the chance to create memorable experiences in a supportive environment. With a focus on employee development and a commitment to excellence, Mandala provides a unique platform for those looking to thrive in the hospitality industry.
