At a Glance
- Tasks: Manage client intake, oversee admin tasks, and ensure smooth clinic operations.
- Company: Malu Health is transforming mental health care with a collaborative culture.
- Benefits: Extra leave, energy bill discounts, staff referral bonuses, and a supportive team.
- Other info: Opportunities for growth in a dynamic environment across Sydney clinics.
- Why this job: Join a mission-driven team making a real impact in mental health care.
- Qualifications: 3+ years as a practice administrator, strong organisational skills, and healthcare billing knowledge.
The predicted salary is between 62100 - 75900 $ per year.
At Malu Health, we’re on an exciting journey of growth and we’d love for you to be a part of it. Our vision is to help transform mental health care across Australia by building a pioneering network of exceptional psychology clinics. Clinician-led care sits at the centre of what we do, grounded in trust and respect, all brought to life through a collaborative culture where both clients and staff can thrive.
The Opportunity
As we grow, we are looking for experienced, collaborative, and agile Senior Practice Coordinators interested in permanent full time or part time roles. We have opportunities for roles in Crows Nest and future opportunities across our clinics in Sydney. All our clinics are close to public transport, cafes, and local shops. If you enjoy creating a great client experience, take pride in strong organisational skills, and value being part of a supportive, dynamic team, please reach out to us. We would love to hear from you.
Administrators in Malu Health have an opportunity to:
- Manage client intake and reception to support clinicians with their admin workload
- Manage client enquiries, bookings, waitlists, reminders and cancellations
- Oversee a team of practice administrators
- Ensure accurate client records and other documents in the practice management system
- Coordinate referrals and communication with referrers and external stakeholders, as required
- Use their knowledge of medical billing and payments, including Medicare and private claiming workflows
- Own day-to-day clinic operations, ensuring that rooms, calendars, capacity, and supplies are managed well
We would love to hear from you if you have:
- 3+ years' experience as a practice administrator in medical or allied health (psychology clinic experience ideal)
- Experience as a team lead or trainer ideal
- Strong organisational skills in diary management, multitasking, and prioritising
- Confident with systems in general, particularly health practice management systems and Microsoft
- Working knowledge of healthcare billing, payments and debtor workflows (Medicare and NDIS knowledge preferred)
Why You’ll Love Working at Malu
At Malu Health, we believe in taking care of our people as much as we care for our clients. Here are some of the ways we support staff at work:
- Extra leave: extra 2 weeks' paid leave plus 5 wellbeing leave days
- Energy bill discounts and EV subscription: partnership with Origin Energy
- Social purpose: Stability and purpose in a client-facing, business-critical role
- Staff Referral bonuses: Rewarding you for connecting us with good people
- A collaborative team: supportive colleagues and a growing network with opportunities to broaden your scope over time
If you’re looking for meaningful work, in an environment that cares for you too, you have found the right place. If you have any questions before applying, feel free to email us.
Senior Practice Administrator/Coordinator in Sydney employer: Malu Health
Malu Health is an exceptional employer dedicated to transforming mental health care across Australia, offering a supportive and collaborative culture where both clients and staff can thrive. With generous benefits like extra leave, wellbeing days, and professional development opportunities, we prioritise the wellbeing of our psychologists while fostering career growth through leadership pathways and community engagement. Join us in making a meaningful impact in mental health care at our Wetherill Park clinic, where your passion for helping others will be met with respect and support.
