At a Glance
- Tasks: Support international sales clients through calls, emails, and showroom visits.
- Company: Maharam, a leader in innovative textiles for interiors.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on innovation and sustainability.
- Why this job: Join a creative team and enhance client experiences in a global market.
- Qualifications: Bachelor's degree and 4 years of experience in sales support or client service.
The predicted salary is between 56700 - 69300 $ per year.
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Job Summary
Responsible for the client experience as it relates to international sales clients and customers. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
- Operate as the lead point of contact for any and all matters specific to given customer accounts.
- Manage client inquiries including: inventory tracking, sample requests, order placement, product information, and project specific follow-up.
- Work cross-functionally with colleagues and managers in operations, resource management, quality assurance and fulfillment.
- Collaborate with sales team to design expansion plans and account management strategies.
- Develop and nurture strong working relationships both internally and externally.
- Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
- Miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.
Magnitude and Relationship Reporting
This position reports to Manager, International Sales Support. This position has contact with our international logistics, credit, resource management, quality assurance and warehouse staff. Additionally, there is direct contact with local sales reps and sales coordinators in other offices as needed for samples and project follow-up.
Knowledge and Skills
- Proficient in MS Word and Excel.
- Ability to make decisions and solve problems independently and professionally.
- Excellent interpersonal and communication skills.
- Detail oriented and organized with an ability to multitask.
- Driven, self-starter who is comfortable working autonomously.
- Superior time management skills and comprehension of global time zones.
- Desire to work as part of a team.
Education and Experience
Bachelor's degree in Business Administration or related field of study. Minimum 4 Years Of Related Experience. Minimum of four years of related experience in international sales support or client service functions.
International Sales Support Specialist employer: Maharam
At Maharam, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Sample Coordinator, you'll enjoy opportunities for professional growth while contributing to our mission of design for the good of humankind. Located in a dynamic environment, we support our employees with comprehensive benefits and a commitment to diversity, ensuring everyone can thrive and make a meaningful impact.
