At a Glance
- Tasks: Lead daily operations and ensure exceptional experiences for members and guests.
- Company: Join Magpies Waitara, a progressive Club with over 15,000 members.
- Benefits: Competitive pay, training opportunities, and career growth in a vibrant environment.
- Other info: Be part of a supportive team that values integrity, teamwork, and excellence.
- Why this job: Shape the experience of thousands while developing your leadership skills.
- Qualifications: Hospitality leadership experience and RSA & ARCG certifications required.
The predicted salary is between 49500 - 60500 $ per year.
Join a progressive, community-focused Club where your leadership shapes the experience of thousands of members and guests.
Magpies Waitara is seeking experienced and motivated Duty Managers to join our leadership team.
These are hands-on leadership positions, responsible for overseeing all aspects of the Club's day-to-day operations—including food and beverage, gaming, member services, events, and compliance.
As Duty Manager, you'll play a key role in ensuring smooth operations, supporting staff, maintaining compliance, and delivering exceptional experiences for our members and guests.
Why Work With Us?
- Progressive Club – over 15,000 members and a growing reputation for excellence
- Supportive leadership team with opportunities for training and career growth
- Vibrant, fast-paced environment where no two days are the same
About the Roles
As a Duty Manager at Magpies Waitara, you will
- Lead and coordinate daily Club operations across all service areas, including food and beverage, gaming, reception, bars, and events.
- Drive a culture of excellence in service, presentation, and member experience.
- Mentor and coach staff, building capability, engagement, and teamwork.
- Ensure compliance with RSA, RCG, WHS, and all relevant legislation and Club policies.
- Respond to incidents, member feedback, and operational issues in a professional and proactive manner.
- Support senior management in delivering strategic, operational, and community-focused goals.
Key Responsibilities
- Lead, motivate, and mentor frontline staff during operational shifts.
- Oversee all aspects of daily Club operations, ensuring smooth and efficient service across food and beverage, gaming, reception, events, and member services.
- Monitor service delivery and venue presentation to consistently exceed member and guest expectations.
- Manage compliance requirements including RSA, RCG, WHS, AML/CTF and security.
- Act as the senior operational contact during shifts, providing guidance and support to staff while addressing operational issues.
- Handle conflict resolution with staff and customers, maintaining professionalism at all times.
- Contribute to reporting, communication, and handover processes for senior management.
About You
- Have hospitality or licensed club leadership experience (essential).
- Be a confident leader who inspires, motivates, and engages teams.
- Demonstrate strong problem-solving and communication skills.
- Be organised, resilient, and capable of managing competing priorities.
- Hold current RSA & ARCG certifications (essential).
- Bring experience across areas such as food and beverage, gaming operations, compliance management, and customer service.
Our Values
At Magpies Waitara, our leadership team lives by the values of Integrity, Accountability, Teamwork, Excellence, and Respect.
We are committed to creating a workplace where staff feel supported, and our members and guests receive outstanding service at every touchpoint.
What We Offer
- Competitive remuneration package
- Training and ongoing professional development
- Career progression opportunities within a large, established Club
- A positive and inclusive culture where your contribution matters
Duty Manager in Sydney employer: Magpies Waitara
Magpies Waitara offers a vibrant and fast-paced work environment where no two days are the same. The club is committed to professional growth, providing opportunities for training and career advancement within a supportive leadership team. Employees play a key role in shaping exceptional experiences for over 15,000 members and guests.
