The Customer Experience Consultant is responsible formanaging the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description:
- Be the primary point of contact for customers via all communication channels and ensure smoothexecution of the end-to-end shipment lifecycle, by working closely withthe customer as well as internal stakeholders.
- Understanding of external factors impacting Customer’s supply Chain &understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able torespond with suggested solutions.
- Be fully responsible for customer satisfaction across Maersk productoffering.
- Cross-sell & upsell Logistics and Services products to customers.
- Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
- Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.
- Willingness to go the extra mile towards the customers & with focus onproviding solutions.
Job Requirements:
- Knowledge of shipping, supply chain or logistics industry preferred
- Excellent Stakeholder management-,interpersonal-, and communication-skills
- Energetic, well-organized, and self-Initiated
- Analytical and problem-solving skills
- Good process understanding &digital proficiency
- Strong Microsoft office skills
- Ability to work under pressurekeeping quality in focus
- Strong cost conscious and optimization mindset
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
#J-18808-Ljbffr
Customer Experience Consultant in Sydney employer: Maersk
At Maersk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and mentorship opportunities, particularly for the Manager - Technology, Customer & Operations role, which plays a crucial part in enhancing operational efficiency. Located in a vibrant region, our team enjoys a supportive environment that values diversity and inclusivity, making it a rewarding place to build a meaningful career.
