At a Glance
- Tasks: Lead customer experience and styling for brides, managing appointments and sales.
- Company: Join a passionate team at a growing international bridal brand on the Gold Coast.
- Benefits: Competitive salary, generous commission, and a supportive work environment.
- Other info: Work in a fast-paced environment with a Sunday to Thursday roster.
- Why this job: Make dreams come true by helping brides find their perfect dress in a dynamic setting.
- Qualifications: Experience in customer service or sales, with strong communication and organisational skills.
The predicted salary is between 47250 - 57750 $ per year.
MWL is seeking a Customer Experience Lead and Stylist to join our Gold Coast Head Office. This role is ideal for a warm, highly organised individual who thrives in a fast-paced environment and takes pride in delivering an exceptional bridal experience at every touchpoint.
Key responsibilities:
- Manage the day-to-day inbox and support our boutiques globally as the key link between Head Office and the team
- Convert online enquiries into boutique appointments and sales across dresses, accessories and cleaning
- Deliver one-on-one boutique bridal appointments, building genuine, trusting relationships with each bride
- Manage accessories sales, orders, shipments, returns and exchanges
- Resolve bride concerns with empathy and a solutions-first mindset
About you:
- Background in customer service or sales within a luxury or fashion brand
- Strong selling skills, with a natural ability to understand a bride's needs, build trust and guide her confidently to the right dress
- Confidence converting enquiries into appointments and closing sales online and in boutique
- Highly organised, with strong attention to detail and written communication
- Proficient in Outlook; Shopify experience preferred
- Calm, polished and adaptable under pressure
- Naturally warm, personable and love working with people
- Communicate clearly and with high emotional intelligence
- Love bridal fashion and helping brides find the one
The Important Bits:
- Location: Head Office, Gold Coast
- Availability: Sunday - Thursday roster
- Salary: Competitive salary + generous commission
- The team: Join a passionate team within a growing international bridal brand
Customer Experience Lead and Stylist employer: Made With Love Bridal Pty
MWL is an exceptional employer located in the vibrant Gold Coast, offering a dynamic work environment where creativity and passion for bridal fashion thrive. With a strong focus on employee growth, we provide comprehensive training and support to help our team excel in delivering outstanding customer experiences. Our collaborative culture fosters genuine relationships, ensuring that every team member feels valued and empowered to make a meaningful impact in the lives of brides.
