Make a real difference with MACSEYE as ourCustomer Support Officersupporting families, services, and school communities. You will work with internal stakeholders and staff to provide solutions, create positive experiences, and share information on enrolments, bookings, billing, processes, and more.
This is a hybrid role with our office (currently East Melbourne, early 2027 in CBD), with a shift time of 6:30am - 2:30pm Monday - Friday.
Why MACSEYE?
Make a real impact: you'll play a pivotal role in shaping the lives of children and families
Supportive team environment: you will collaborate with a passionate and friendly team dedicated to excellence
Growth and development: you have the opportunity to extend your experience and develop in a growing NFP
Job Description
- Deliver exceptional service as the friendly first point of contact across phone, email, and digital channels
- Tackle enquiries, requests, and complaints with efficiency and care, seamlessly redirecting complex issues to the right team
- Act as a subject matter expert on the enrolment and booking process, supporting families andstakeholders with accurate information and guidance
- Maintain strong internal communication and documentation to support escalation and referrals
Qualifications
- Minimum 2 years' customer service experience in an inbound call environment, with CRM or digital platform experience preferred
- Strong IT proficiency, including Microsoft Suite, and a quick learner with adaptable problem-solving skills
- Exceptional communication, active listening, and interpersonal abilities to engage empathetically with enquirers
- Organised and detail-oriented, and able to thrive under pressure, meet deadlines, and handle changing environments with ease
- Collaborative team player with a commitment to MACSEYE's purpose, culture, and stakeholder engagement
Additional Information
What's in it for you?
- Ongoing training: access continuous professional development and training
- Inclusive environment: thrive in a welcoming, supportive workplace
- Career advancement: explore opportunities for growth and advancement within our organisation
About MACSEYE
MACSEYE is a pioneering organisation dedicated to establishing a network of early childhood and school-aged care programs across Melbourne Archdiocese. Our mission is to support every child in their journey to reach their full potential through programs that focus on holistic development, identity, health, and well-being.
Guided by principles of child-centered care, collaboration, lifelong learning, and evidence-based decision-making, we partner with schools, parishes, and communities to foster a connected and supportive environment for children and their families.
Join us at MACSEYE, where every day is an opportunity to make a difference.
As a child safe organisation, MACSEYE prioritises the safety, wellbeing and protection of children in our care. We require applicants to undergo relevant child safety screening prior to appointment and for all employees to adhere with our child safe practices.
We welcome applications from people from all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, and people with disabilities.
Customer Support Officer in Melbourne employer: MACSEYE
At MACSEYE, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a WHS Manager, you will have the opportunity to make a meaningful impact on the safety and wellbeing of children and staff across our growing education network, while benefiting from ongoing professional development and career advancement opportunities. Join a passionate team that values collaboration, continuous improvement, and the holistic development of every child in our care.
