Head of Operations in Sydney

MindSpot, Macquarie University Health is offering a full-time, fixed-term contract until 30 June 2028, with the possibility of extension. The role includes salary plus 12% superannuation and salary packaging (including venue hire, meals, entertainment and novated leasing). This is a flexible hybrid role based at Macquarie University, Wallamattagal Campus, North Ryde.

Grow with us: work closely with the Executive Director to lead operations in an integrated clinical service, education and research environment, with professional development and career progression actively supported. Lead the operations of one of Australia's most trusted digital mental health services. MindSpot is an internationally recognised digital mental health service and research program, part of Macquarie University Health. Each year, MindSpot helps more than 30,000 Australians access free, evidence-based psychological assessment and treatment by phone and online.

We are looking for a Head of Operations to lead the systems, processes, resources and infrastructure that keep MindSpot running well, so our clinicians can focus on the people they support. Reporting to the Executive Director, MindSpot & Mental Health Services, you will own day-to-day operational performance across business processes, systems, procurement, grants, contracts and budgets.

This is one of two newly created leadership roles in the MindSpot team, offering a unique opportunity to help shape and build our future. The role suits an operations leader who has built solid foundations and is ready for broader scope. You will work closely with the Executive Director as part of the senior team, lead two direct reports, and have real scope to shape how things are done.

About the Role:

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices.
• Provide operational oversight across MindSpot, ensuring business requirements, priorities and day-to-day operations are well managed.
• Oversee rostering, service capacity and workforce planning.
• Oversee operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure.
• Establish and monitor operational KPIs and performance frameworks.
• Enable effective implementation of WHS, risk, compliance and governance requirements.
• Oversee MindSpot's grants, funding agreements and budgets.
• Identify and resolve operational constraints, coordinate operational change, and ready the service for new partnerships and growth opportunities.
• Build effective working relationships across Macquarie University and MQ Health.

About Us:

MindSpot's vision is to build an emotionally resilient world by using technology to improve access to, and quality of, mental health care. MindSpot comprises a research clinic (eCentreClinic), a national online mental health service (MindSpot Clinic) and a state-based virtual mental health service (MindSpot GP).

About You:

You are an operations professional who enjoys variety, practical problem-solving and seeing the direct line between good processes and better outcomes for people. You are comfortable moving between the strategic and the hands-on, you ask useful questions, and you bring sound judgement to a lean and evolving service environment.

Selection Criteria:

• Relevant tertiary qualification, with experience in operations, service delivery or business management in a healthcare, not-for-profit, university or similarly complex environment.
• Experience setting up performance frameworks, service standards and reporting to monitor and improve service quality and performance.
• Knowledge of government funding, contracts and grant management.
• Sound financial management, including budgets, forecasting and financial controls.
• Experience leading change, improving systems and processes.
• Strong stakeholder skills across executive, finance, HR, IT and procurement teams.
• Demonstrated potential to grow as a leader, with a hands-on approach.

How to Apply:

To be considered, please apply online with your CV and a cover letter (up to two pages) telling us why this role interests you and how your experience fits. Applications Close: Sunday, 8th November 2026, 11:59pm AEDT.

General enquiries: Please contact Rebecca Wood, Talent Acquisition Consultant at r.wood@mq.edu.au.

For a confidential discussion about the role, please reach out to Katherine Burchfield, Executive Director, MindSpot at katherine.burchfield@mq.edu.au.

Please note that interviews may commence prior to the closing date.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks.

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