At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and streamline administrative operations.
- Company: Join the vibrant Macquarie University Sport and Aquatic Centre community.
- Benefits: Enjoy gym access, paid concessional days, and staff discounts.
- Other info: Be part of a diverse team committed to inclusion and excellence.
- Why this job: Make a real impact in a supportive environment focused on community and wellbeing.
- Qualifications: Experience in administration and leadership with strong financial skills.
The predicted salary is between 62100 - 75900 $ per year.
- Competitive annual salary plus 12% super
- Appointment Type: Full time (38 hours), permanent position
- Location: Macquarie University Sport and Aquatic Centre (Wallumattagal Campus), North Ryde, Dharug Land
Lead. Improve. Deliver an exceptional customer experience.
We’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC).
This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.
THE ROLE
In this diverse and hands-on role, you will
- Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
- Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
- Support the development and implementation of pricing schedules aligned with business and audit requirements.
- Manage escalated administrative and customer issues, ensuring timely and effective resolution.
- Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
- Provide expert guidance on sensitive and confidential administrative matters across the business.
- Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
- Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
- Ensure compliance with EEO, WHS, and governance requirements.
ABOUT YOU
You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:
- Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
- Proven experience leading, supervising, and developing high-performing teams.
- Strong financial administration experience in a complex or membership-based environment.
- Demonstrated ability to improve processes and drive continuous improvement initiatives.
- Experience working within governance and compliance frameworks.
- Strong analytical skills, including experience in data reporting and generating business insights.
- Excellent communication, organisation, and stakeholder management skills.
- High attention to detail and the ability to manage competing priorities.
- Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and Power Point.
*** Note: This role requires a police/criminal history check, as well as a First Aid and CPR certificate.
ABOUT US
Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community.
We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.
WHY JOIN US?
At MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.
We offer
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Paid concessional days between Christmas and the New Year
- Access to staff wellbeing programs
- Staff discounts at Campus Life operated hospitality outlets
- A dynamic and supportive team environment
- Working on a beautiful parkland campus
- Access to discounted corporate health insurance and employee flu shot program
- Salary sacrifice options
- Full access to the University Library
- Access to paid parental leave
For a confidential discussion, please contact Donna Pearce on .
If you need any support or reasonable adjustments throughout this recruitment process, please let us know, so we can provide you with the support you need.
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity.
Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work.
We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.
Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
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Administration Coordinator in Sydney employer: Macquarie University
Macquarie University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the School of Computing. With a strong emphasis on professional development, employees have access to numerous growth opportunities, including involvement in high-impact research projects at the Cyber Security Hub. Located in a dynamic academic environment, the university provides a supportive atmosphere for both teaching and research, making it an ideal place for those seeking meaningful and rewarding careers in education.
