Business Analyst in Ryde

Macquarie University is transforming how it designs, delivers and assures the quality of its coursework suite. Sitting within the Curriculum Quality Unit in the Pro Vice-Chancellor (Education) portfolio, this position places you at the point where curriculum policy, education systems, data and day-to-day faculty practice meet.

As a Business Analyst, Curriculum, you will work within the PVCE portfolio, faculties and business teams to surface needs, examine processes and data, and translate what you find into practical solutions that improve services, efficiency and decision-making. You will produce clear documentation, facilitate stakeholder engagement and help ensure solutions align with strategy, governance and risk requirements.

We believe context makes the work meaningful. As the higher education sector continues to raise the bar on teaching quality, the systems that underpin the delivery, monitoring and evaluation of teaching need to be well-governed, fit for purpose and actively managed. Business analysis capability is central to navigating Macquarie's systemic landscape, progressing the transformation set out in the MQ Advantage Education Strategy, and responding to a moving technical and legislative environment.

If you enjoy untangling complexity and seeing your recommendations translated into real change for students and staff, this position offers genuine scope.

About the Role

Reporting to the Curriculum Manager, you will develop and modify processes, systems and practices that can affect University-wide projects and improvement initiatives. Your responsibilities will include:

• Eliciting, examining and validating business needs, pain points and opportunities through workshops, interviews, process observation and data review.
• Mapping current and future processes, capabilities and customer journeys, and identifying gaps, risks and dependencies.
• Defining problem statements, benefits and success measures to inform prioritisation and business cases.
• Translating needs into clear business, functional and non-functional requirements with acceptance criteria and end-to-end traceability.
• Engaging stakeholders to build alignment, balance competing priorities, and communicate recommendations and artefacts.
• Assisting delivery through design clarification, solution option assessment, testing and UAT, go-live readiness, and change and training inputs, while meeting governance and compliance obligations across privacy, information management and security.
• Reviewing system data, configurations and workflows to identify issues, trends and opportunities for optimisation or standardisation across curriculum and education systems.
• Providing subject-matter input into system enhancements, integrations and upgrades, in line with enterprise architecture, governance and strategic priorities.
• Contributing curriculum analysis and knowledge of curriculum policy and practice, including impact analysis of proposed curriculum changes and oversight of teach-out arrangements and transitional provisions, in partnership with faculties.

About You

You are an experienced business analyst who reads complexity well: you can see how systems, data, processes and people fit together, and you can explain what you find in language that makes sense to everyone in the room. You are comfortable moving between detailed requirements work and bigger-picture advice, and you bring a methodical, evidence-based approach to improving how things work.

Selection Criteria

• A tertiary qualification in a relevant field (e.g. Information Systems, Education Technology, Business Analysis) or equivalent knowledge, skills and experience, with a demonstrated interest in ongoing professional development.
• Extensive relevant experience as an analyst in a complex environment, preferably an educational setting, with insight into how systems, data and processes interact.
• Knowledge of curriculum management systems, enterprise platforms or other complex business systems, including experience across process mapping, data interpretation, business intelligence and system optimisation.
• Proficiency with tools (e.g. Jira/Confluence, Miro, Visio, Excel/Power BI) and the ability to turn data and system behaviour into clear insights and recommendations.
• Demonstrated ability to interpret data, validate information, identify trends or issues, and apply insights to decision-making, prioritisation and solution design.
• Well-developed verbal, written and stakeholder communication skills, including facilitating workshops, balancing competing priorities and conveying complex information to audiences with varying levels of technical knowledge.
• Knowledge of higher education policy and legislation, and familiarity with educational systems and platforms. (Highly Desirable).

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.