Medical Receptionist and Administrative Assistant in Ryde

Appointment Type: Permanent, full-time. Monday to Friday, with no weekend work.

Salary Package: From $67,182 per annum base salary (Support Services Enterprise Agreement, Administration Officer - Level 3) + 12% superannuation + access to the full salary packaging benefit with Maxxia to maximise your take home pay (including venue hire, meals, entertainment and novated leasing).

The Role: Be the first point of contact for patients attending our clinics, supporting specialist clinicians to deliver coordinated, compassionate care.

Work-Life Balance: A stable Monday to Friday schedule with no weekend work.

Grow With Us: Be part of Australia's only university-owned, academically integrated health precinct, where healthcare, education and research come together and where professional development, ongoing education and career progression are supported and encouraged.

This role sits at the centre of the patient experience, combining reception, administration and billing support within a busy specialist clinic environment. You will work closely with clinicians and the wider administration team to ensure every patient interaction is handled with accuracy, discretion and genuine care, with the opportunity to gain exposure across a variety of clinics within Macquarie University Health.

Key accountabilities include (but are not limited to):

• Provide administrative support and liaise with patients in person, over the phone and by email, managing a high volume of calls and enquiries.
• Manage patient appointments and schedules for clinicians across Macquarie University Health Clinics.
• Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable.
• Update and maintain patient records, handling sensitive and confidential information with discretion at all times.
• Communicate, liaise and coordinate duties with administration and reception staff across Macquarie University Health and affiliated clinics.
• Reconcile end of day cash and EFTPOS takings and undertake associated banking tasks.

About You:

• Demonstrated reception, administration or customer service experience, with experience in a general or specialist medical practice or hospital setting highly desired.
• Sound verbal and written communication skills, including the ability to build rapport with patients who may be anxious or have complex health needs.
• Demonstrated commitment to a high standard of customer service, delivered with professionalism, empathy and courtesy to patients, families and healthcare professionals.
• Strong computer skills, with competency in health-related software packages, patient registration and accurate data entry highly desired.
• Excellent organisational and time-management skills, high attention to detail, and the ability to prioritise competing demands in a fast-paced environment.
• Proven discretion in handling confidential information, alongside initiative, reliability and the ability to work effectively both independently and as part of a multidisciplinary team.

Applications Close: Sunday, 8th November 2026, 11:59pm AEDT

General Enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant at *************@mq.edu.au

Please note that interviews may commence prior to the closing date.

We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required.

Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

A Place Where You Belong: At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work.

Learn More: Discover the unique career opportunities we can offer by visiting our Careers Page.