At a Glance
- Tasks: Drive service management and delivery practices across data services for Finance, Treasury, and Risk Management.
- Company: Join Macquarie, a global financial services leader with a culture of empowerment.
- Benefits: Enjoy wellbeing leave, flexible work options, and extensive learning opportunities.
- Other info: Inclusive environment valuing diverse perspectives and offering excellent career growth.
- Why this job: Make a real impact by improving data services that drive critical business outcomes.
- Qualifications: Experience in service delivery, strong planning skills, and knowledge of data operations preferred.
The predicted salary is between 56700 - 69300 $ per year.
The Financial, People and Engagement Data team delivers data platforms, services and insights that support Macquarie’s Finance, Treasury and Risk Management teams. Our team works across Data Warehousing, Solutions, and Data Quality, Observability & Assurance, enabling trusted, high-quality data services that help drive informed decision-making, operational efficiency and effective risk management across the organisation.
As a Service Delivery Manager, you will play a key role in driving consistent service management and delivery practices across Financial, People and Engagement Data. You will work closely with capability leaders, business stakeholders and technology teams to improve how work is prioritised, planned, governed and reported, while providing clear visibility of delivery commitments, risks, dependencies, workforce planning and financial performance.
You will coordinate operational processes across multiple teams, support service performance reporting and continuous improvement initiatives, and help ensure effective collaboration between business and technology stakeholders. Your work will contribute to the successful delivery of data services that support critical business outcomes across Finance, Treasury and Risk Management.
What you offer:
- Experience in service delivery, business operations, portfolio management or a related discipline, with the ability to coordinate work across multiple teams and priorities.
- Strong planning, prioritisation and stakeholder management skills, with experience translating business needs into effective technology and data delivery outcomes.
- Experience producing clear operational, portfolio or service performance reporting, including the use of workflow management and reporting tools such as Jira.
- A sound understanding of risk management, controls, compliance and assurance practices, with the ability to support governance and operational improvement initiatives.
- Experience within data platforms, data operations or financial services environments would be advantageous, alongside exposure to budgeting, resource planning or cost management activities.
What we offer:
- 1 wellbeing leave day per year.
- Up to 5 additional service bonus leave days per year.
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers.
- 2 days of paid volunteer leave and donation matching.
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave.
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations.
- Access to a wide range of salary packaging options.
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription.
- Hybrid and flexible working arrangements, dependent on role.
- Reimbursement for work from home equipment.
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
Service Delivery Manager in Sydney employer: Macquarie Group
Macquarie Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful change through data-driven insights. With a strong focus on professional development, the Global Reward Advisory team offers ample opportunities for growth and learning, all while being part of a dynamic global network that values diverse perspectives and encourages impactful contributions.
