At a Glance
- Tasks: Support customers facing financial difficulties with tailored solutions via chat, phone, and email.
- Company: Join Macquarie, a global financial services leader with a strong commitment to employee growth.
- Benefits: Enjoy wellbeing leave, flexible work options, and professional development opportunities.
- Other info: Inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and problem-solving abilities; experience in financial assistance is a plus.
The predicted salary is between 47250 - 57750 $ per year.
Join our Financial Assistance team where you will play a key role in supporting our customers experiencing financial difficulties by providing solutions that support the customer in alignment with Macquarie’s policies and procedures.
In this important role you will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (live chat, phone, emails, and letters). Based on the customers' circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities for improvement. You will handle all calls within appropriate delegation level and identify and expedite priority issues while maintaining accuracy and integrity of customer data.
What you offer:
- Exceptional communication skills with the ability to handle queries empathetically
- Strong problem solving and decision-making skills
- Ability to work collaboratively within a team environment to achieve the greater team and company objectives
- Experience in Financial Assistance/Hardship, Collections or Complaints is valuable.
What we offer:
- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
Financial Assistance Analyst in Sydney employer: Macquarie Group
Macquarie Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful change through data-driven insights. With a strong focus on professional development, the Global Reward Advisory team offers ample opportunities for growth and learning, all while being part of a dynamic global network that values diverse perspectives and encourages impactful contributions.
