At a Glance
- Tasks: Join our collections team to help customers resolve payment issues through effective communication.
- Company: Macquarie, a global financial services group with a strong track record.
- Benefits: Enjoy wellbeing leave, flexible work options, and professional development opportunities.
- Other info: Be part of an inclusive environment that values diverse perspectives.
- Why this job: Make a real impact while developing your customer service and problem-solving skills.
- Qualifications: Strong communication skills and a learning mindset are essential.
The predicted salary is between 47250 - 57750 $ per year.
Join our high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients. Our Collections team are responsible for engaging in calls to Macquarie customers, who have recently missed payments on their contracts.
In this role you’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills and decision making. You will work in a fast-paced, contact centre environment liaising with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes.
What you offer:
- Excellent communication and problem-solving skills
- Ability to meet deadlines and multitask
- Capable to utilise both phone and web-based chat simultaneously
- A learning mindset with a focus on effective customer service
What we offer:
- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services:
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Inclusion at Macquarie:
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
Collections Officer in Sydney employer: Macquarie Group
Macquarie Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful change through data-driven insights. With a strong focus on professional development, the Global Reward Advisory team offers ample opportunities for growth and learning, all while being part of a dynamic global network that values diverse perspectives and encourages impactful contributions.
