At a Glance
- Tasks: Shape the future of customer data and improve processes with innovative tech.
- Company: Join Macquarie, a leading tech-driven digital bank with a global presence.
- Benefits: Enjoy wellbeing leave, flexible work, and extensive learning opportunities.
- Other info: Inclusive culture valuing diverse perspectives and career growth.
- Why this job: Make a real impact on customer experiences and operational efficiency.
- Qualifications: 4+ years as a Business Analyst in financial services or tech environments.
The predicted salary is between 52200 - 63800 $ per year.
Macquarie's Banking and Financial Services division is a leading technology-driven digital bank, focused on delivering intuitive, secure, and exceptional financial services to our clients. Within our Data, Digital and Delivery Enablement division, the Customer Core team serves as the single source of truth for customer data, managing core customer identities, profiles, and registry services while driving the development of next-generation, intelligent customer data platforms.
As a Business Analyst in the Customer Core team, you will help shape the future of our customer data and customer relationship management platforms. You will work closely with product, engineering, and business stakeholders to define and prioritise initiatives that simplify customer processes, improve data quality, and introduce intelligent automation capabilities. Your role will focus on translating business needs into actionable solutions, supporting product roadmaps, and delivering improved customer and operational outcomes through innovative technology.
What you offer:
- 4+ years' experience as a Business Analyst within financial services, financial technology, digital platforms, or similarly complex environments
- Experience working with customer relationship management platforms and exposure to artificial intelligence, automation solutions, workflow tools, or machine learning-driven products
- A proven ability to simplify complex business processes, improve operational efficiency, and enhance customer experiences through effective solution design
- Strong technical awareness, including experience querying databases using SQL and an understanding of application programming interfaces, microservices, and modern digital platforms
- Excellent communication, stakeholder management, and collaboration skills, with experience working in Agile delivery environments and the ability to translate technical concepts into clear business outcomes while managing ambiguity and change effectively
What we offer:
- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
Business Analyst employer: Macquarie Bank Limited
At Macquarie, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Technology team. With a strong commitment to employee wellbeing, we provide generous benefits such as wellbeing leave, paid parental leave, and extensive learning opportunities, all while empowering you to shape a fulfilling career in a global financial services environment. Join us in making a meaningful impact as we drive technology solutions that support business outcomes across 30 markets.
