Macpeople is partnering with a fast-growing global ecommerce business to appoint an experienced Head of Customer Experience who will own how customers feel about the brand across the journey—from first touchpoint to repeat purchases and long-term loyalty.
You'll lead across Marketing, CRM, Digital, Creative, Social and Customer Service, set the CX standard, and drive improvements using data and collaboration.
Chief Customer Experience Architect employer: Macpeople
Macpeople is an excellent employer for creative professionals, offering a dynamic freelance environment where you can thrive on diverse projects that challenge your design skills. With a strong emphasis on autonomy and quality, you'll enjoy the flexibility to manage your own schedule while contributing to impactful brand collateral. The supportive work culture fosters collaboration and innovation, making it an ideal place for designers looking to elevate their careers in a vibrant setting.
