At a Glance
- Tasks: Lead a vet practice with heart, focusing on team and client care.
- Company: A well-established veterinary practice in Toowong with a strong culture.
- Benefits: Supportive environment, career development, and a focus on wellbeing.
- Other info: Join a team that values connection, accountability, and collaboration.
- Why this job: Make a real impact by fostering a caring and high-performing team.
- Qualifications: Experience in practice management or team leadership; customer service background preferred.
The predicted salary is between 59400 - 72600 $ per year.
Lead a vet practice with heart, where calm leadership and genuine care for people and animals go hand in hand. Macison Capability Partners are proud to be recruiting for a Practice Manager to lead the day-to-day running of a well-established veterinary practice in Toowong, a business where culture isn't a poster on the wall, it's how the team actually operates.
This is a genuine leadership role. You'll manage the operational rhythm of the practice, including but not limited to; rostering, stock and compliance, but the real work is people. You'll be the trusted advocate between the team and leadership, the calm voice in a busy day, and the person who makes sure everyone, team members, clients and patients, feels genuinely looked after.
What You'll Own
- Connection first: building the relationships that let trust, and great care, happen.
- Team leadership: coaching, mentoring and supporting vets, nurses and reception/customer service staff.
- Culture and wellbeing: regular check-ins, conflict resolution, and building a psychologically safe, high-performing team.
- Client experience: resolving concerns, monitoring feedback, and role-modelling service standards.
- Deliberate consistency: great care doesn't happen by accident, you'll build it stone by stone, through the small choices made every day.
- Operational judgement: managing supplier relationships, rostering and stock with an eye for what keeps the practice running smoothly.
- Team development: onboarding, training and career development for the team.
What You'll Bring
- Proven experience in practice management, operations or team leadership; previous veterinary experience not necessary.
- A track record coaching and developing a team, with kind accountability, honest enough to give feedback with care, and open enough to receive it with gratitude.
- Strong customer service instincts, with experience resolving client issues calmly and professionally.
- Solid business acumen, sound judgement on the day-to-day decisions that keep a practice running well.
- Comfort with day-to-day operations.
- Curiosity and adaptability, energised by understanding "why" before you act.
- A genuine, hands-on leadership style, calm under pressure, solutions-focused, and a real advocate for people.
- High personal accountability, and the ability to hold others to the same standard.
Why This Role
You'll lead a team that genuinely lives its values. Connection, conscientiousness, kind accountability, curiosity, collaboration and generosity aren't words on a wall here, they're how decisions get made. It's a reef, not a mountain: people working together, bringing different skills and views to a better outcome. And it runs on gratitude, a team that notices what it's thankful for, and gives generously of its time, energy and grace because of it.
This is a role for someone who wants to build a workplace people are proud to be part of, not just keep the doors open. Ready to lead with heart?
Veterinarian Practice Manager employer: Macison Capability Partners
At Macison Capability Partners, we pride ourselves on fostering a supportive and compassionate work environment where genuine care for both people and animals is at the forefront. As a Practice Manager in Toowong, you'll not only lead a dedicated team but also have access to ongoing professional development opportunities, ensuring your growth aligns with our commitment to excellence in veterinary care. Join us in creating a culture that values connection, collaboration, and gratitude, making it an exceptional place to work.
Contact Details:
Macison Capability Partners Recruitment Team
