We are looking for a motivated and versatile individual to join our team in an operations co-ordinator role that covers a variety of tasks from order management to supporting the Account Managers and working closely with the warehouse team. This position is ideal for someone who enjoys variety in their workday, can switch between tasks, and thrives in a fast-paced environment. A key focus of this role is supporting and improving efficiency across both administrative and operational areas. You'll be encouraged to contribute ideas and take initiative to enhance processes, reduce errors, and improve productivity.
Key responsibilities
Manage the shared mailboxes for orders, enquiries and returns
Respond to customer enquiries via email and phone in a professional and timely manner
Process orders accurately through MacGear portal or Netsuite, including EDI orders
Update order changes, cancellations, reallocating stock within Netsuite and communicate to account managers or customers as required
Review and approve product returns in line with brand requirements
MacGear portal management – setting up new logins
Provide assistance to Account Managers and Management where required
Liaise with warehouse team on priorities and order flow
Investigate variances and short shipment claims and submit claims to couriers
Document all processes and procedures for sales support, returns and warehouse operations
About you
Prior experience in sales support or customer service and familiar with warehouse operations
Strong written and verbal communication skills
High attention to detail and accuracy
A mindset focused on efficiency, continuous improvement, and problem-solving
Comfortable using ERP and inventory/order management systems (NetSuite experience a bonus)
Able to work both independently and as part of a team
Positive attitude, flexible, and willing to pitch in wherever needed
About us
MacGear is one of the largest value-added distribution companies in Australia and New Zealand, operating since 2006. We proudly represent renowned global brands such as Withings, Mova, Anker, Eufy, Insta360, Bon.Elk, Garmin, Sphero, Twelve South, and many others. Our success is built on strong relationships, an extensive distribution network, and a commitment to bringing innovative consumer electronics to market.
A dynamic role with variety and room to grow
Opportunities to help shape and improve internal processes
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Dynamic Sales & Operations Support Specialist in Melbourne employer: MacGear Group
At MacGear, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work environment. As a Sales and Operations Co-ordinator, you'll enjoy a variety of tasks that keep your workday engaging while contributing to our commitment to efficiency and continuous improvement. With opportunities for professional growth and the chance to work with renowned global brands, MacGear offers a unique workplace culture that values innovation and teamwork in the heart of Australia.
