At a Glance
- Tasks: Turn technical enquiries into orders and manage customer relationships.
- Company: Join GWP Protective, a leading manufacturer of protective cases.
- Benefits: Competitive salary, annual bonus, 23 days holiday, and free parking.
- Other info: Enjoy a supportive environment with full training and career growth opportunities.
- Why this job: Be the key link between customers and our innovative design team.
- Qualifications: Experience in internal sales or customer service with strong numeracy skills.
The predicted salary is between 72000 - 88000 $ per year.
Turn technical enquiries into orders with a leading protective case manufacturer.
Salary: £28,000 basic, rising to £29,000 on completion of probation + annual bonus
Hours: Monday to Friday, 8:30am to 5:00pm
23 days holiday + bank holidays, plus free parking
Sector: Manufacturing – Protective Cases & Engineer Foam
Is This You?
You're at your best when an enquiry lands and you can take it all the way from first conversation to purchase order. You're comfortable with numbers, you don't shy away from technical detail, and you enjoy working with designers, production and customers to get things right first time. If you've worked in internal sales, estimating or sales support, ideally in a manufacturing or engineering environment, we'd love to hear from you.
About GWP Protective
GWP Protective, part of Macfarlane Group, is a leading UK designer and manufacturer of protective case solutions and engineered foam inserts. From our factory in Salisbury, we make custom flight cases, CNC-machined foam inserts and foam-lined protective cases for customers across Defence, Aerospace, Communications, Oil & Gas, Medical, Electronics and Automotive. What we make protects equipment that really matters, so accuracy and great service sit at the heart of everything we do.
Your Role:
Reporting to the General Manager, you'll join our small, customer-focused sales team as the key link between our customers and the rest of the business. You'll manage enquiries from new and existing customers, produce accurate quotations using our bespoke costing software, and work with our design team, external sales team and suppliers to turn those quotations into orders. Success here is clear: improving our quote-to-order conversion rate and building the kind of customer relationships that keep business coming back. This role is built around incoming enquiries and following up quotations, rather than cold calling or telesales.
What You'll Be Doing
- Managing customer enquiries from first contact through brief, quotation, design and sampling to winning the order
- Producing accurate cost estimates and quotations using our bespoke software, within required timescales
- Proactively following up open quotations to secure purchase orders
- Liaising with suppliers on bought-in component costs and lead times
- Agreeing lead times and sampling requirements with customers
- Working closely with our design, production and external sales teams to keep every live quotation moving
- Keeping our CRM system fully up to date, so the status of any customer requirement is clear at a glance
- Planning and hosting customer visits to our Salisbury factory
- Ensuring trading terms follow company policy while taking account of each customer's commercial needs
- Working within our ISO 9001 quality procedures for enquiries and quotations
What We're Looking For
Essential:
- Experience in an internal sales, sales support, estimating or customer service role, handling enquiries and quotations
- Strong numeracy, with the confidence to produce accurate costings and estimates
- Excellent written and verbal communication skills, with the ability to build rapport with customers at all levels
- Strong organisation and time management, juggling multiple projects to customer deadlines
- Confident using Microsoft Word, Excel and CRM systems, and quick to learn new software
- A smart, professional presentation and a reliable, punctual approach
Desirable:
- Experience in a manufacturing or engineering environment (strongly preferred)
- The ability to read and discuss technical drawings (full training given)
- An operational understanding of AutoCAD
- Experience working within an ISO 9001 quality system
- Negotiation experience
What's On Offer
- £28,000 basic salary, rising to £29,000 on completion of probation
- Generous annual bonus scheme
- 23 days holiday + bank holidays
- Monday to Friday daytime hours, with no weekend work
- Free parking
- Full training on our products, systems and technical drawings
- The stability of being part of Macfarlane Group
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Internal Sales Executive employer: Macfarlane Group UK Ltd
GWP Protective, part of Macfarlane Group, is an exceptional employer located in Salisbury, offering a supportive work culture that prioritises employee growth and development. With a focus on accuracy and customer service, employees enjoy a generous benefits package including a competitive salary, annual bonuses, and comprehensive training, all within a dynamic manufacturing environment that values teamwork and innovation.
