HomeMade is seeking a permanent full-time Collections Specialist to join our Customer Collections team. You will manage outstanding balances, including co-contributions and overspends, while maintaining positive relationships through empathetic communication.
Reconciliation, billing investigation, and timely fund collection are core responsibilities. You will work with the Support Partners and Service & Support teams to resolve inquiries, support continuous improvement, and meet KPIs.
Collections Specialist – Hybrid (Care Finances) in Melbourne employer: Mable
At Mable, we pride ourselves on being a purpose-driven healthtech platform that is reshaping the care and support sector in Australia. Our dynamic work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful impact on the lives of individuals with disabilities and older Australians. Join us to be part of a team that values technology as an enabler and is committed to driving positive change across the industry.
