At a Glance
- Tasks: Provide top-notch customer service and manage logistics orders efficiently.
- Company: Join M3 Logistics, a leading 3PL provider in the home appliance industry.
- Benefits: Gain valuable experience in a supportive team environment with growth opportunities.
- Other info: Work Monday to Friday, 8:00am – 4:00pm in our Loganlea office.
- Why this job: Be part of a dynamic team that values your input and fosters learning.
- Qualifications: Previous admin experience, preferably in logistics, and a team-oriented mindset.
The predicted salary is between 39600 - 48400 $ per year.
M3 Logistics is a national 3PL business that provides logistics and warehouse services & solutions to the home appliance industry. We Listen, We Respond, We Deliver to our growing list of top name brands and blue-chip customers.
Currently we are seeking an experienced Customer Experience Consultant to join our team based in our Loganlea depot.
Responsibilities
- The primary responsibility of this role is customer service via email and phone communications, and managing orders including booking in deliveries to stores and direct to customers.
- You will be responsible for providing exceptional service to the clients of M3 Logistics and their customers by performing the required tasks and responding to queries and requests in a professional and timely manner.
- Key responsibilities will include:
- Maintain our warehouse management system with accurate updates on orders
- Printing and collating pick slips and labels daily
- Answer customer enquiries through Fresh Desk tickets (email system) and phone calls in order of priority
- Follow up on failed orders, identify the reason and work towards a resolution
- Use daily reports to identify issues and implement resolutions collaboratively with the WA team
- Manage client requests outside of standard process effectively and follow through to completion
- Understand pricing structures to ensure invoicing is correct on non-standard jobs
- Work collaboratively with warehouse, transport allocators and inventory to ensure a seamless service to our clients
About You:
We are looking for someone that is available Monday to Friday 8:00am – 4:00pm to work in the office. You will have previous administration experience, preferably within a logistics environment.
Key capabilities and attributes:
- Sense of urgency
- Ability to work with a team to achieve results
- Handle pressure while maintaining professionalism
- Have a desire to continually learn and improve
Only successful applicants will be contacted for interview. Your application will be read by a human. We do not use AI screening.
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Customer Experience & Logistics Coordinator in Brisbane employer: M3 Logistics
M3 Logistics is an exceptional employer that prioritises a supportive work culture and employee development, making it an ideal place for a Customer Experience Consultant. Located in Loganlea, our team enjoys a collaborative environment where we value communication and responsiveness, ensuring that every employee has the opportunity to grow and contribute meaningfully to our success. With a focus on logistics excellence and a commitment to our clients, we offer a rewarding career path for those looking to make a difference in the home appliance industry.
