At a Glance
- Tasks: Provide exceptional customer service via email and phone, managing orders and deliveries.
- Company: Join M3 Logistics, a leading 3PL business in the home appliance industry.
- Benefits: Gain valuable experience in logistics with a supportive team environment.
- Other info: Work Monday to Friday, 8:00am - 4:00pm in a dynamic office setting.
- Why this job: Make a real difference by ensuring clients receive top-notch service.
- Qualifications: Previous administration experience, preferably in logistics, and strong teamwork skills.
The predicted salary is between 47250 - 57750 $ per year.
M3 Logistics is a national 3PL business that provides logistics and warehouse services & solutions to the home appliance industry. We Listen, We Respond, We Deliver to our growing list of top name brands and blue-chip customers. Currently we are seeking an experienced Customer Experience Consultant to join our team based in our Loganlea depot.
Responsibilities
- The primary responsibility of this role is customer service via email and phone communications, and managing orders including booking in deliveries to stores and direct to customers.
- You will be responsible for providing exceptional service to the clients of M3 Logistics and their customers by performing the required tasks and responding to queries and requests in a professional and timely manner.
- Maintain our warehouse management system with accurate updates on orders.
- Printing and collating pick slips and labels daily.
- Answer customer enquiries through Fresh Desk tickets (email system) and phone calls in order of priority.
- Follow up on failed orders, identify the reason and work towards a resolution.
- Use daily reports to identify issues and implement resolutions collaboratively with the WA team.
- Manage client requests outside of standard process effectively and follow through to completion.
- Understand pricing structures to ensure invoicing is correct on non-standard jobs.
- Work collaboratively with warehouse, transport allocators and inventory to ensure a seamless service to our clients.
About You:
We are looking for someone that is available Monday to Friday 8:00am - 4:00pm to work in the office. You will have previous administration experience, preferably within a logistics environment.
Key capabilities and attributes:
- Sense of urgency.
- Ability to work with a team to achieve results.
- Handle pressure while maintaining professionalism.
- Have a desire to continually learn and improve.
Customer Experience Consultant in Brisbane employer: M3 Logistics
M3 Logistics is an exceptional employer that prioritises a supportive work culture and employee development, making it an ideal place for a Customer Experience Consultant. Located in Loganlea, our team enjoys a collaborative environment where we value communication and responsiveness, ensuring that every employee has the opportunity to grow and contribute meaningfully to our success. With a focus on logistics excellence and a commitment to our clients, we offer a rewarding career path for those looking to make a difference in the home appliance industry.
