Store Business Manager - Westfield Doncaster

M.J. Bale is Australia's foremost gentlemen's clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

M.J. Bale is seeking an experienced and commercially driven Store Business Manager to lead our Westfield Doncaster store. This is an exciting opportunity for a passionate retail leader who thrives in a premium environment, knows how to build an exceptional team and is motivated by delivering outstanding commercial results and memorable customer experiences.

As Store Business Manager, you will take ownership of the overall performance and culture of our Westfield Doncaster store. You will lead from the front, inspire your team and create an environment where exceptional service, strong relationships and commercial success come naturally.

You will be responsible for:

• Leading, coaching and developing a high-performing retail team
• Driving sales, productivity and store performance against key targets
• Delivering a personalised and elevated customer experience
• Building long-term customer relationships through strong clienteling
• Creating a positive, accountable and results-focused team culture
• Managing recruitment, onboarding, performance and team development
• Overseeing rostering, wage management and day-to-day store operations
• Maintaining exceptional visual merchandising and presentation standards
• Managing stock effectively and identifying opportunities to improve performance
• Ensuring all operational, safety and compliance standards are consistently achieved

You are an engaging and confident leader who combines commercial thinking with a genuine passion for people and premium customer service. To succeed in this role, you will bring:

• Previous experience managing a high-performing retail store
• A strong record of achieving sales targets and driving commercial results
• The ability to coach, motivate and retain talented team members
• Exceptional communication and relationship-building skills
• A customer-first approach and an understanding of premium service
• Strong operational, organisational and problem-solving capabilities
• Confidence using sales data and KPIs to identify opportunities and take action
• A genuine interest in menswear, tailoring, style and quality craftsmanship
• Flexibility to work across a seven-day retail environment

Why join M.J. Bale?

• Lead a prominent store within an established Australian premium menswear brand
• Join a values-led, Certified B Corporation
• Work with beautifully crafted products you can be proud to represent
• Receive genuine support and development from experienced retail leaders
• Build your career in a business that recognises performance, initiative and leadership
• Become part of a passionate team committed to exceptional customer experiences