A private equity-backed holding company is seeking a Service Desk Manager to lead the Service Desk team at Cloudwize. The role focuses on ensuring SLA performance, managing ticket flow, and guiding L1 and L2 engineers while maintaining service quality for clients. The successful candidate will have over 5 years of experience in MSP service delivery, excellent technical capabilities, and a strong understanding of Microsoft 365 and networking. This position offers fantastic progression opportunities and a hybrid working model in Newcastle or Tamworth.
Service Desk Manager • Hybrid MSP Leader & Escalation Expert in Tamworth employer: Lyra Technology Group
At Lyra Technology Group, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work environment. As a Business Development Representative at REDD in Brisbane, you'll benefit from comprehensive onboarding, ongoing training, and clear career progression opportunities, all while working with a dynamic team that celebrates success. With a competitive salary and uncapped commission structure, this role offers a meaningful pathway to build a rewarding career in technology sales.
