At a Glance
- Tasks: Lead service delivery, drive operational excellence, and ensure outstanding customer outcomes.
- Company: Lyra Technology Group, a dynamic private equity-backed tech company.
- Benefits: Flexible working arrangements, clear career progression, and exposure to innovative projects.
- Other info: Collaborative culture focused on growth and innovation.
- Why this job: Join a values-driven team and work with emerging AI technologies.
- Qualifications: 5-10 years in service delivery, strong IT knowledge, and leadership skills.
The predicted salary is between 72000 - 88000 $ per year.
Lyra Technology Group is aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses.
Our companies areoperatedindependently by exceptional management teams.
Companies that join our groupretainthe employees, name, and culture that have made them successful.
As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
- Our Operating Company,
- ONGC , is looking for a
Service Delivery Manager to join their team in Arundel, GQ.
About The Role
ONGC is looking for an accomplished
Service Delivery Manager to lead their Managed Services function, drive operational excellence and deliver outstanding customer outcomes.
You will work closely with the Service Desk Manager and Team Leaders to ensure engineers are supported, workloads are managed effectively, tickets progress efficiently and customer issues are resolved before they escalated.
This is a hands-on leadership role that requires strong operational discipline, commercial awareness and the technical understanding to guide decisions across evolving technologies, systems and automation.
Key Responsibilities
- Own operational performance
- Lead and develop people
- Drive commercial outcomes
- Manage capacity and capability
- Improve systems and processes
- Provide technical oversight
- Collaborate across the business
About You
- 5–10 years of relevant experience, ideally within an MSP, Managed Services, Service Desk or technical operations environment.
- Proven experience managing service delivery, operational performance, customer relationships and team productivity.
- Strong knowledge of IT service management, incident and escalation management, SLA management, queue operations and continuous improvement.
- Commercial acumen, with the ability to understand utilisation, billable hours, gross margin and cost-to-serve, and translate performance data into practical action.
- Experience working with service management platforms and reporting tools, ideally including Connect Wise and Bright Gauge.
- The ability to lead, coach and hold people accountable while building a collaborative, high-performing team.
- Strong communication skills and the confidence to manage challenging customer situations and engage with both technical and non-technical stakeholders.
- Broad technical knowledge and the ability to guide escalations, challenge assumptions and identify opportunities across emerging technologies and automation.
- ITIL certification or equivalent practical experience. Relevant business or technology management qualifications will be advantageous.
- Flexible working arrangements – 2 days WFH
- Clear career progression pathways
- Exposure to meaningful, enterprise technology projects
- Supportive, collaborative team culture focused on growth and innovation
- Opportunity to work with emerging AI technologies and innovative automation solutions
- Be part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia
- #J-18808-Ljbffr
Service Delivery Manager employer: Lyra Technology Group
At Lyra Technology Group, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work environment. As a Business Development Representative at REDD in Brisbane, you'll benefit from comprehensive onboarding, ongoing training, and clear career progression opportunities, all while working with a dynamic team that celebrates success. With a competitive salary and uncapped commission structure, this role offers a meaningful pathway to build a rewarding career in technology sales.
