At a Glance
- Tasks: Assist customers, process orders, and maintain a tidy counter area.
- Company: Join Lyndons, a family-owned business with over 100 years in the industry.
- Benefits: Enjoy team discounts, social events, and on-the-job training.
- Other info: Supportive team culture with a focus on safety and collaboration.
- Why this job: Gain valuable customer service experience and kickstart your career.
- Qualifications: Retail experience and strong communication skills are a plus.
The predicted salary is between 45000 - 55000 $ per year.
We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth. This position will be based at our Cairns Branch.
Responsibilities Include:
- Be the first point of contact for customers entering the trade centre, providing exceptional customer service.
- Addressing customer enquiries via phone and email in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback.
- Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required.
- Identify opportunities to upsell/cross-sell products.
- Keeping up-to-date with product knowledge and other company information.
Skills & Experience Required:
- Retail customer service experience (even if it is in a different industry!).
- Exceptional communication skills with active listening ability.
- Target driven towards increasing customer satisfaction and experience.
- Excellent interpersonal skills suited to working in a small team environment.
- Ability to thrive in a fast-paced environment.
On-the-job training and career development through the Lyndons Academy. Team member discounts and employee referral rewards. Regular social events - we like to have fun too! Supportive, friendly team with a zero tolerance for bullying or harassment and access to our free counselling service (EAP) if you ever need support. We’ll provide your uniform and safety gear.
About Lyndons:
Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we! Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.”
Trade Sales Assistant employer: Lyndons Pty Ltd
Lyndons is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and friendly work environment in Mackay. With a strong focus on safety and collaboration, team members benefit from on-the-job training through the Lyndons Academy, regular social events, and access to counselling services, ensuring a fulfilling and rewarding career path. Join us to be part of a family-owned business that values its people and fosters a culture of continuous improvement and personal development.
