At a Glance
- Tasks: Support customer care health escalations and collaborate with our Vet Nurse team.
- Company: Lyka, an innovative Australian pet wellness company focused on nutrition.
- Benefits: Hybrid work, personal development budget, and a pet-friendly office culture.
- Other info: Be part of a diverse team in a sustainability-focused, carbon-negative company.
- Why this job: Join a fast-growing start-up and make a real impact on pet wellbeing.
- Qualifications: DVM degree, 2+ years veterinary experience, and exceptional customer service skills.
The predicted salary is between 59625 - 72875 $ per year.
Overview: The position supports Customer Care health escalations in a veterinarian capacity, working with our Vet Nurse team. Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.
Responsibilities:
- Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
- Maintain Customer Care knowledge base around product, nutrition and health topics
- Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
- Collaborate cross-functionally with other departments on health and nutrition topics
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
Requirements:
- Doctor of Veterinary Medicine (DVM) degree or equivalent
- 2+ years of veterinary experience
- Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
- Well-versed verbal and written communication skills with strong English and grammar
- Proficient in using a computer, touch typing and able to learn new tools / systems
- Organised with high attention to detail
- Willingness to learn new topics, such as dog nutrition and wellness
- Resilient, high sense of ownership and comfortable with a fast-paced environment
- Must love pets
Benefits:
- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
- Growth and Development – Lyka provides an annual L&D budget for personal development
- Sustainability-focused company culture; Australia’s only carbon-negative and plastic-negative pet company
- Be part of a diverse top talent team
- Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
- Up to 18 weeks of paid parental leave top-up
- Wellbeing tools and resources for mental and physical health
Vet Expert in Sydney employer: Lyka
Lyka is an exceptional employer that champions a vibrant work culture focused on sustainability and innovation. With a commitment to employee growth, we offer unique opportunities for professional development in a hybrid work environment across Sydney and Melbourne, allowing you to balance your career with your lifestyle while making a meaningful impact in the pet wellness industry.
