Fulfilment Team Leader (Afternoon Shift)

About Lyka:

Lyka was founded in 2018 by Anna Podolsky, inspired by her dog, Lyka, who was suffering from chronic health issues despite being on "premium" kibble. Together with Gabriel Guedes (COO) and Dr. Matthew Muir (Integrative Veterinarian), they built Lyka from the ground up with one core belief: better food can radically improve a pet's healthspan and quality of life. Lyka's meals are vet-formulated and gently cooked from real food ingredients. Delivered via a flexible subscription model, Lyka meals have driven remarkable improvements for tens of thousands of customers, supporting gut health, reducing intolerances, improving energy and mobility, and even promoting hair growth.

What began as home-cooked meals has since scaled into one of Australia's fastest-growing consumer companies, a vertically integrated, tech-enabled brand that is transforming pet health nationwide. Lyka now operates from two offices, Sydney (HQ) and Melbourne, with three state-of-the-art food production facilities (two in Sydney, one in Melbourne) and a growing national footprint. At Lyka, we're not just selling pet food—we're pioneering a new standard of wellness for pets. With strong product-market fit, deep customer love, and a track record of rapid growth, we're now entering our most ambitious chapter yet: building a generational brand and category-defining business with global impact.

About the role:

Lyka makes fresh dog food that's changing how Australians feed their pets, and our fulfillment floor is where that promise gets packed, checked, and sent out the door. We're looking for a Fulfilment Team Leader to own our afternoon shift: the equipment, the people, the output, and the standard, from the moment your shift starts to the moment you hand it over.

This isn't a role where you follow a checklist. You'll be the person Operators come to when something breaks, the person who decides how the shift runs, and the person accountable for hitting our numbers safely and to spec, with minimal oversight once the day shift clocks off. You'll report to the Fulfillment Manager and work daily alongside Maintenance, Quality, and Supply Chain to keep fulfillment moving and improving, and you'll own a clean, accurate handover for the team that follows you.

What you will do:

• Lead and coach a team of Operators, owning rosters, timesheets, and the day-to-day people decisions that keep your afternoon shift fully resourced and pulling in the same direction.
• Run the floor, troubleshooting equipment issues, chasing down bottlenecks, and owning KPIs like OEE, yield, scrap, and downtime across every section under your leadership.
• Oversee how raw materials, WIP, and finished goods move through the site, actively managing waste, inventory accuracy, and shipping/receiving.
• Embed 5S, run CCP/QCP checks, elevate non-conformances fast, and lead root cause analysis when something goes wrong.
• Champion a proactive safety culture, lead incident investigations when needed, and ensure PPE, lockout-tagout, and guarding compliance are second nature across your team.
• Drive continuous improvement, Lean, Six Sigma, kaizen, turning your Operators into problem-solvers, not just process-followers.

Requirements:

• Experience leading a production or fulfillment team, ideally in food manufacturing or a comparable regulated environment.
• Comfortable working with less direct oversight than a day-shift leader, reading production data and turning it into action.
• Ability to make timely decisions and lead from the floor, building capability in the people around you.
• Organised enough to manage rosters, records, and CMMS/SHEQMS data entry without bottlenecks.
• Calm under pressure with multiple sections, competing priorities, and a fast-moving site.
• Food safety knowledge (HACCP, GMP) is a strong advantage.

Growth and Development:

Lyka is growing extremely quickly, providing opportunities to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.

Work for a sustainability-focused company:

We're proud to be Australia's only carbon-negative and plastic-negative pet wellness company and we're always looking at ways to improve sustainability practices.

Be part of a diverse top-talent team:

We celebrate diversity and are devoted to creating an inclusive environment for all staff. We encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.