Client Concierge - Fast Growing Fashion E-Commerce Company
About Luxe. It. Fwd
Luxe. It. Fwd has established itself as one of Australia's largest and most trusted luxury re-sellers of designer handbags, watches and jewellery. We stock only the most exclusive luxury items, from Louis Vuitton and Gucci handbags through to Rolex watches and Cartier jewellery just to name a few. We offer a 100% authenticity guarantee on all items we sell together with unparalleled luxury customer service, having established ourselves as the premiere online destination for second hand luxury in Australia.
The Opportunity
Building on our established Luxe. It. Fwd presence in the Queen Victoria Building in Sydney's CBD, we're enhancing our premium offline services with the launch of a bespoke Concierge pick up service to bring a personalised luxury experience directly to the sellers homes across Sydney.
We're seeking an enthusiastic and motivated concierge specialist to visit clients in their homes by appointment, guide them through which luxury handbags they wish to sell, and represent the Luxe. It. Fwd brand with warmth, professionalism and discretion.
This role is mobile and flexible, with travel across Sydney. As most client appointments are currently on the North Shore, we are prioritising candidates who live in or near North Sydney.
It will involve:
- Attending in-home appointments with clients to review their designer handbags
- Guiding clients through the process of selling with Luxe.It.Fwd
- Discreetly communicating with the head office team while onsite
- Ensuring clients feel valued through warm, professional service
- Using your own car and phone to manage appointments and communication
- Ensure the safe delivery of clients' designer items to head office
- Representing the Luxe.It.Fwd brand with polish and attention to detail
A general knowledge of luxury handbags and brands is preferred but is not essential for the right candidate.
Successful candidates will need to be available at least 1 - 3 weekdays a week for a 3 hour window (anytime during the morning/afternoon). You will work casually based on bookings with 24 hour notice of cancellation of shift if there are no bookings, but we will agree to an up‐front calendar of availability that allows clients to book appointments with you online.
In addition to the hourly rate, we provide fuel allowance, tolls and parking reimbursement.
Who Should Apply
The role would suit someone based in or near North Sydney who is seeking flexible and mobile work; and someone who enjoys building relationships with clients.
We're looking for someone who is:
- Warm, personable and polished in their communication and presentation
- Discreet and trustworthy with a strong sense of professionalism
- Comfortable engaging with high net worth individuals clients in their homes
- Organised, punctual and reliable to the extreme
- Familiar with luxury fashion (or curious to learn)
- Confident using your own phone to manage basic communications
- A fully licensed driver with a clean record and reliable vehicle and willing to travel within Sydney
Client Concierge - Fashion in North Sydney employer: Luxe.It.Fwd
Luxe.It.Fwd is an exceptional employer located in the vibrant Fortitude Valley, Brisbane, offering a dynamic work culture that fosters creativity and attention to detail. Employees benefit from comprehensive training in product photography and authentication processes, alongside opportunities for personal and professional growth within a fast-paced e-commerce environment. Join a passionate team dedicated to delivering luxury fashion with precision and care, making every day at Luxe.It.Fwd both meaningful and rewarding.
