Service Delivery Team Lead - Gympie & Kingaroy
Job No: ZIGHCSDTL2623351 Location: Gympie
Service Delivery Team Leader – Home Care
Location: Zion - Gympie, QLD
Position: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sites
Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits
Lead a team. Make an impact. Deliver care that truly matters.
At Lutheran Services, we support our clients to live with dignity, independence and choice. We're seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.
This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.
About the Role:
As a Service Delivery Team Leader, you'll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.
Working closely with the Service Manager and wider care team, you'll ensure services are well-coordinated, compliant, and aligned to each client's individual needs - all while building a positive and high-performing team culture.
Key Responsibilities:
Lead and support your team
- Coach, mentor and develop Support Workers
- Foster a collaborative, engaged and high-performing team culture
- Support recruitment, onboarding and ongoing training
Deliver high-quality, person-centred care
- Oversee daily operations and assist with rostering, scheduling and workforce planning
- Ensure services align with client care plans and expectations
- Support staff to deliver safe, respectful and professional care
Drive quality and continuous improvement
- Monitor service quality and respond to client feedback and concerns
- Conduct supervision, observations and performance reviews
- Identify and implement improvements to processes and outcomes
Build strong relationships
- Develop trusted relationships with clients, families and internal teams
- Act as a key point of contact for service-related queries and escalations
Ensure compliance and safety
- Maintain accurate documentation and reporting
- Promote a safe working environment and support WHS practices
About You:
You're a confident and capable leader who thrives on supporting teams and delivering quality care.
You'll bring:
- Previous leadership experience (within home care, aged care or community services)
- Diploma in Aged Care (or equivalent)
- Strong organisational skills and ability to manage competing priorities
- Experience in rostering, workforce coordination or service delivery
- Excellent communication and relationship-building skills
- A proactive, solutions-focused approach
You'll also hold (or be willing to obtain):
- National Police Check
Why Join Lutheran Services?
- Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
- Join us at an exciting time — we're on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our people
- Salary packaging – increase your take-home pay (up to $18,550 tax-free)
- Employee discounts– including health insurance, utilities, retail and more
- Employee Assistance Program– support for you and your family
- Learning & development support– grow your career and leadership capability
About Us
We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.
We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.
Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.
Service Delivery Team Lead in Gympie employer: Lutheran-Services-Florid
Lutheran Services is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both staff and residents. Located in Toowoomba, our Salem Aged Care facility provides a unique opportunity to lead a dedicated team in delivering high-quality, person-centred care while benefiting from ongoing training and development, generous salary packaging, and a range of employee discounts. Join us in making a meaningful impact in the lives of our residents and the community, all within a beautifully refurbished setting steeped in history.
