At a Glance
- Tasks: Handle inbound calls, book appointments, and provide excellent customer service.
- Company: Join Lumus Imaging, a leading diagnostic imaging provider with a caring culture.
- Benefits: Enjoy flexible hours, savings on everyday expenses, fitness perks, and career growth opportunities.
- Other info: Work in a central Chatswood location with a diverse and inclusive team.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Previous phone-based customer service experience; medical knowledge is a bonus.
The predicted salary is between 39600 - 48400 $ per year.
About us
Lumus Imaging is passionate about caring for your health and wellbeing at every stage of life. We harness all of the knowledge and expertise we have gained over the last 30 years and combine it with the empathy and care of our people. Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.
Why you'll love this role:
- Casual flexibility working 3 to 4 days per week from our Chatswood office.
- Purely phone-based. No front-of-house pressure, just focused, meaningful conversations with the people who need us.
- A supportive team environment with experienced colleagues who value great customer service.
- With one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skills.
- Central Chatswood location, close to public transport and local shops and cafes for your days on site.
About the role:
- Handling inbound calls from patients and referrers with warmth and efficiency.
- Booking, rescheduling and confirming appointments across multiple imaging modalities.
- Answering enquiries about services, preparation instructions and results processes.
- Providing a high level of customer experience on every call, especially for patients who may be anxious or unwell.
- Accurately recording call outcomes and patient details in our systems.
- Working closely with clinic and administrative teams to ensure a seamless patient journey.
About you:
- Previous experience in a phone-based customer service or contact centre role. Medical or radiology experience is a bonus, but not essential.
- A warm, calm and professional phone manner, with strong active listening skills.
- Confidence navigating multiple computer systems while speaking with customers.
- Clear communication skills and genuine care for the people you're speaking with.
Benefits and Wellbeing:
As part of working for Lumus Imaging, you will have access to a range of benefits including:
- Benefits platform: Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands.
- Fitness Passport: Access top fitness centres & pools across Australia at a subsidised rate.
- Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
- Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion:
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Customer Service Representative in Willoughby employer: Lumus Imaging
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