We are seeking a reliable, switched-on, and experienced individual to join our team as a Guest Service Agent on a part-time basis. This is your chance to showcase your expertise and contribute to the success of our establishment while shaping your own professional future.
Responsibilities
- Provide exceptional guest service by ensuring all guest needs and concerns are promptly addressed, ensuring their satisfaction throughout their stay.
- Ensuring the smooth operation of the Front Office including daily arrivals and departures.
- Responding to phone and email enquiries.
- Reservation and payment processing.
What you`ll need to succeed
- Proven minimum 1 year experience as a Guest Service Agent / Receptionist in a 4-5 star hotel environment.
- RMS experience is highly preferred.
- Excellent problem-solving abilities and decision-making skills.
- Outstanding interpersonal and communication skills, both verbal and written.
- Exceptional organisational and time management skills to handle multiple tasks effectively.
- Part-time
- Hours based on rotating roster within business hours of 7 AM - 11 PM.
- Opportunity for career growth within the hospitality industry.
- Access to a supportive and inclusive work environment.
- The chance to be a part of a developing brand, and grow with the business.
- On-site car parking.
To apply, please submit your resume, along with a cover letter highlighting your relevant experience and why you believe you are the ideal candidate for this role.
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Thank you for your interest in joining our team at Lumina Suites!
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Guest Experience Specialist – Front Desk (Part-Time) in Melbourne employer: Lumina Suites
Lumina Suites is an exceptional employer, offering a vibrant and inclusive work culture that values teamwork and guest satisfaction. With opportunities for professional growth in the hospitality industry, our part-time Guest Experience Specialists enjoy flexible hours, on-site parking, and the chance to thrive in a dynamic environment that prioritises employee well-being and development.
