At Lumia Care, we are on a mission to provide trusted support locally, delivered by the best people. As one of Australia's growing providers of Aged Care and Disability Services, we are expanding our client services team to meet increasing client demand and continue delivering safe, high-quality, person-centered support.
Client Services Coordinator
You will play a vital role in ensuring the smooth coordination and delivery of services across Lumia Care. Working closely with our Client Services Team Leader and operational teams, you'll be responsible for keeping client records accurate, coordinating service changes, supporting service continuity, and ensuring clients receive the care they need when they need it.
This is a fast-paced and rewarding role where your attention to detail, problem-solving skills and commitment to quality service will directly impact the lives of our clients and their families.
About You
- You are organised, proactive and passionate about delivering excellent customer service.
- You thrive in a busy environment, enjoy solving problems, and have a keen eye for detail.
You'll Bring
- Previous experience in administration, client services, coordination, community services, healthcare, aged care, disability support, or a similar role (1-2 years minimum a MUST).
- Experience in CHCP, NDIS, DVA, Veteran Home Care (VHC), and/or Brokerage clients.
- High attention to detail and excellent organisational abilities.
- Confidence using multiple systems and managing accurate records.
- The ability to prioritise tasks and adapt to changing priorities in a fact paced environment.
- A commitment to providing exceptional service and supporting positive client outcomes & ability to manage 100 + clients portfolio.
Compliance Requirements
- Current National Police Check
- NDIS Worker Screening Clearance (or willingness to obtain)
- Working With Children Check (where applicable)
- Certificate III or IV in Business Administration, Health Administration, Community Services, Individual Support, or similar (desirable).
Why Join Lumia Care?
- Be part of an organisation making a genuine difference in people's lives.
- Supportive and collaborative team environment.
- Opportunities for professional development and career growth.
- A values-driven culture focused on quality, integrity, accountability, and continuous improvement.
- Meaningful work that contributes directly to improving health and wellbeing outcomes in local communities.
For a confidential discussion, contact Olivia Saad on 02) 8440 8239
Client Services Coordinator - Healthcare (VIC) employer: Lumia Care
Lumia Care is an exceptional employer, offering a dynamic work environment where finance professionals can thrive while making a meaningful impact in the healthcare sector. With a strong focus on employee growth and development, we provide opportunities for continuous learning and collaboration with passionate teams dedicated to enhancing community services. Located nationally, our purpose-driven culture fosters innovation and integrity, ensuring that every team member contributes to improving lives across aged care and disability services.
