Client Engagment Coordinator- Adelaide
Lumia Care is looking for a dynamic, organised communicator to join our growing team — converting warm leads into life-changing care for older Australians. This is a role for someone who genuinely enjoys talking to people, knows how to listen as well as they speak, and thrives in a fast-paced environment where every conversation has real purpose. You'll be the first real voice many clients hear from Lumia Care — and you'll help guide them through one of the most important decisions of their lives.
About Lumia Care
Lumia Care is redefining person-centred aged care and disability services across Australia. As we continue to grow, we're building a team of motivated, warm professionals who combine commercial drive with genuine care for the people we serve.
What You’ll Do
You’ll work with a pipeline of clients who are transitioning from the Commonwealth Home Support Programme (CHSP) to the new Support at Home program — helping them understand their options, building trust, and converting enquiries into active Lumia Care clients.
- Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home
- Nurture and manage a pipeline of prospective clients using our CRM system
- Guide clients and their families through service options with empathy and clarity
- Follow up consistently and maintain accurate records of all client interactions
- Meet conversion targets and contribute to team growth goals
- Collaborate with the clinical and operations teams to ensure smooth client onboarding
- Identify opportunities to improve outreach scripts, processes, and client experience
ESSENTIAL REQUIREMENTS
- Warm, confident telephone manner with clear communication skills
- Natural ability to connect with people — empathetic, patient, and persuasive
- Strong organisational skills and attention to detail
- Comfortable working with CRM systems and digital tools
- Solid IT skills including Microsoft Excel
- Self-motivated with a drive to meet targets
HIGHLY REGARDED
- Experience in aged care, in-home care, or a related health setting
- Familiarity with CHSP, Support at Home, or Home Care Packages
- Experience in telesales, customer service, or client coordination
- Exposure to AI tools or willingness to learn and adopt new technologies
WHY THIS ROLE
- Meaningful work —
- Be part of a rapidly growing organisation where your contribution is visible and valued
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SA - Client Engagement Coordinator in Adelaide employer: Lumia Care
Lumia Care is an exceptional employer, offering a dynamic work environment where finance professionals can thrive while making a meaningful impact in the healthcare sector. With a strong focus on employee growth and development, we provide opportunities for continuous learning and collaboration with passionate teams dedicated to enhancing community services. Located nationally, our purpose-driven culture fosters innovation and integrity, ensuring that every team member contributes to improving lives across aged care and disability services.
