We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.
WORKING AT LUMI
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We are also WeMoney’s Small Business Lender of the Year – two years running.
We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
OUR VALUES
Egos at the door
We own. We don’t judge. We don’t blame. We are open. We are in this together.
See the customer
We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
Think lean
We make things simple. We are resourceful. We understand the problem. We think ahead.
Learn to grow
We are curious. We challenge. We try. We fail forward. We learn. We try again.
THE ROLE
- Negotiate payments and payment arrangements for later stage accounts
- Contact customers via telephone, emails and SMS
- Maintain customer payment records
- Conduct skip tracing and utilise skip tools to locate customers
- Liaise with internal and external legal teams to manage the legal collections process
- Liaise with third-party field call services to proactively seek outcomes on accounts
- Complete ad-hoc tasks as required
THIS PERSON IS SOMEONE WITH...
- Demonstrated experience in a similar role, preferably in commercial collections
- Demonstrated initiative, drive, and enthusiasm
- Team player
- Highly organised and strong time management
- Ability to work well with other people and build good relationships
- High attention to detail
BENEFITS & PERKS
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons
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Credit Control Specialist in Sydney employer: Lumi
Lumi is an exceptional employer that fosters a collaborative and innovative work environment in the heart of Sydney. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in the fintech space. Join a team that values curiosity and teamwork, where your contributions directly impact customer outcomes and drive the company's success.
