Assistant Manager, Operations – North Sydney

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Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for ensuring our business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financial, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized.

Core Responsibilities Of The Job

• Implement the Store Manager’s Operations strategy and vision for the store and cascade to team members using independent judgment.
• Plan, prepare, and manage team member schedules, considering labor requirements, availability, safety requirements, inventory deliveries, and budget considerations.
• Manage the budget and analyse business data and metrics (e.g., P&L statement, expenses) to inform planning processes and drive results.
• Monitor progress against financial goals to evaluate sales and support strategy.
• Sustain operational excellence by ensuring inventory accuracy and verifying labor scheduling.
• Oversee execution of market-relevant omnichannel programs according to company standards.
• Execute company-level operations-focused directives, projects, and initiatives.
• Create and foster a respectful and inclusive team environment.
• Perform people-related actions to update team member personnel information accurately and within required timeframes.
• Lead from the floor to assess and fulfil the needs of the business, team, and guests.
• Inform other store leaders of projected team growth needs.
• Actively monitor product levels and organise accurate inventory receiving and processing.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must have reliable transportation methods to travel to assigned store.

Schedule/Availability

• Full-time position, 38 hours per week.
• The work schedule is based on a roster and can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• Attendance at evening inventory shifts will be necessary.

Experience

• 1 year experience managing business operations and administration, including scheduling and management of designated labor hours.

Job Assets (nice to have; not required)

• Education: High school diploma, equivalent, or above.
• Experience: 1 year retail or sales specific management experience; 1 year recruiting, hiring, or training employees.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity; recovers quickly from setbacks.
• Leadership: Motivates, empowers, develops, and directs people.
• Collaboration and Teamwork: Works productively with others to achieve goals.
• Decision Making / Problem Solving: Identifies opportunities for improvement and makes effective decisions.
• Strategic Thinking: Considers lasting implications of decisions aligned with company strategy.
• Business Acumen: Understands and addresses business information effectively.
• Interactive Communication: Conveys information effectively while interacting with others.

Work Context: Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods; work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices; work will involve moving boxes weighing up to 30 lbs (13.6 kg).

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People & Culture team member when arranging the interview.