Assistant Manager, Guest Experience in Perth

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive and growth-focused environment for our people.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.

Job Summary

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day. Reporting to the Store Manager, the Assistant Manager, Guest Experience is responsible for leading from the floor, and for building, managing, and developing team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.

Core Responsibilities of the Job

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Engage directly with team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade it to team members using your independent judgment.
• Manage the store’s hiring process, including recruitment, selection, and onboarding.
• Provide training and coaching to team members, closing any gaps by identifying development areas and sourcing training solutions.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Lead an exceptional guest experience on the floor, assessing the level of guest connection and technical product education.
• Address guest feedback and issues, including guest escalations and urgent requests.
• Monitor and compare performance and other relevant metrics against goals.
• Manage sell-through by monitoring product levels and ensuring accuracy of inventory counts.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.

Schedule/Availability

• Full-time position, 38 hours per week.
• The work schedule is based on a roster and can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.

Experience

• 1 year people management experience.
• 1 year leadership experience, including experience managing business operations and administration.

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, equivalent, or above.
• Experience: 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Leadership: Is able and desires to lead and inspire others.
• Guest Experience: Actively creates an inclusive, high-caliber experience for every guest.
• Team Building: Creates and develops teams that maximize accomplishments.
• Decision Making/Problem Solving: Identifies opportunities for improvement.
• Strategic Thinking: Considers the lasting implications of decisions.
• Change Management Leadership: Leads others through change processes.
• Interactive Communication: Conveys information effectively.

Work Context

• Work involves moving through a store with bright lights and loud music.
• Work is accomplished as part of a team, sometimes independently.
• Work will involve moving boxes weighing up to 30 lbs (13.6 kg).

This policy states: Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.