Assistant Manager, Guest Experience – Geelong

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth-focused environment for our people.

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program supports you in achieving your goals and focuses on the things you love. In addition to competitive base pay and a team-based bonus program, we offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day. Reporting to the Store Manager, the Assistant Manager is responsible for leading from the floor, building, managing, and developing team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow, ensuring their team delivers outstanding guest experience in line with company values and directives.

Core Responsibilities of the Job:

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Engage directly with team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager's People vision for the store and cascade it to team members using independent judgment.
• Manage the store's hiring process, including recruitment, selection, and onboarding.
• Provide training and coaching to team members, identifying development areas and sourcing training solutions.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Lead an exceptional guest experience on the floor, collaborating with team members to maintain day-to-day store operations.
• Address guest feedback and issues, helping to 'make it right' for guests.
• Monitor and compare performance and other relevant metrics against goals.
• Manage sell-through by monitoring product levels and ensuring accuracy of inventory counts.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing.

Job Requirements:

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Full-time position, 38 hours per week; schedule can vary based on store needs.
• 1 year people management experience.
• 1 year leadership experience, including managing business operations.

What We Look For:

• Creates/supports an inclusive environment that values/celebrates differences.
• Behaves in an honest, fair, and ethical manner.
• Is able and desires to lead and inspire others.
• Actively creates an inclusive, high-caliber experience for every guest.
• Creates and develops teams that maximize accomplishments.
• Identifies opportunities for improvement and makes effective, timely decisions.
• Considers the lasting implications of decisions aligned with company strategy.
• Leads others through change processes and uncertainty.
• Conveys information effectively while interacting with others.

Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods. Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices. Work will involve moving boxes weighing up to 30 lbs (13.6 kg).

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.