At a Glance
- Tasks: Provide technical support and training for automotive dealerships, ensuring top-notch service.
- Company: Join JAC Motors, a rapidly growing automotive brand committed to innovation and sustainability.
- Benefits: Competitive salary, performance bonuses, company vehicle, and mobile phone.
- Other info: Opportunities for career growth and development in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of automotive in Australia.
- Qualifications: Certificate in automotive mechanics and three years of technical support experience required.
The predicted salary is between 62100 - 75900 $ per year.
Technical Support Specialist - Automotive Industry
JAC Motors, one of the world’s fastest-growing automotive brands, is committed to innovation, quality, and sustainability.
As we expand across Australia, we are looking for a dynamic and results-driven Technical Support Specialistto join our technical and after sales operations in Haberfield.
This is a unique opportunity for a passionate automotive professional who thrives in a fast-paced environment and is ready to join a company that values strong leadership, supports career development, and offers a highly attractive package including a fully maintained company vehicle and mobile phone.
The Role
Reporting to the Technical & Training Manager, you will play a crucial role in our technical and aftersales team, enjoying an outstanding culture and supportive management in a friendly team environment.
Key Responsibilities
- Technical Support: Manage and provide on-site & remote technical support, assist dealerships with troubleshooting and resolution of technical issues.
- Monitor potential quality issues and elevate internally as required. Prepare and publish technical bulletins to the dealer network. Liaise with OEM for daily technical issues.
- Service
Readiness: Liaise with OEM for service information & special tooling requirement (including diagnostic tooling), ensure they are able to be released to dealer network in a timely and efficient manner.
Feeback back all related issues to OEM and follow up the improvements and field service tips.
- Quality
Management: Monitor escalated quality issues from new vehicle stock inspection, dealer technical reports and warranty submission.
Carry out preliminary local investigation for escalated quality issues.
Escalate with OEM for quality escalation, liaise with OEM for investigation result and solution of escalated quality issue.
- Collaborate with the production team to provide technical expertise and assistance as needed.
- Other ad hoc duties to support teams and business.
- Competitive Advantage
- Training: Develop technical and product training materials and curriculum.
Deliver engaging and effective training sessions to dealer network.
Ensure dealership technicians are equipped with the knowledge and skills necessary to provide exceptional customer service.
At the same time, ensure sales fully understand the product's features, performance, and unique selling points helps improve the sales conversion rate.
Requirements
- Certificate of automotive mechanic.
- Minimum three years’ experience in automotive aftersales technical support.
- Familiarity with automotive diagnostic tools, repair procedures, and quality management systems.
- Strong presentation and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certificate of automotive technical training is preferred.
- Experience in training program and EV is preferred.
- Chinese language skills are highly desirable.
What We Offer
- A competitive remuneration package with performance bonus.
- A supportive, high-performance culture focused on growth and success.
- Clear career progression opportunities within a fast-growing global brand.
- The opportunity to play a pivotal role in shaping JAC Motors’ presence in Australia.
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Technical Support Specialist in Sydney employer: LTS Auto
JAC Motors is an exceptional employer that prioritises innovation and sustainability while fostering a supportive and dynamic work environment in Haberfield. As a Technical Support Specialist, you will benefit from a competitive remuneration package, including a fully maintained company vehicle and mobile phone, alongside clear career progression opportunities within a rapidly expanding global brand. Join a team that values strong leadership and offers engaging training sessions to enhance your skills and contribute to the success of the automotive industry.
