At a Glance
- Tasks: Provide frontline IT support and troubleshoot various technology issues.
- Company: Join a well-established organisation with a collaborative team culture.
- Benefits: Initial 6-month contract, potential for extension, and easy access to public transport.
- Other info: Opportunity to work on diverse projects and enhance your tech skills.
- Why this job: Make a real impact by delivering critical technology services in a dynamic environment.
- Qualifications: Experience in Service Desk roles and strong knowledge of Microsoft technologies.
The predicted salary is between 62100 - 75900 $ per year.
SERVICE DESK ANALYST (Level 2) | 6-Month Contract
Your new company Hays Technology is currently seeking an experienced Service Desk Analyst to join a well-established organisation supporting a large and diverse technology environment.
This is an excellent opportunity for a customer-focused IT professional looking to join a collaborative team and contribute to the delivery of critical technology services.
Your new role
As part of a dynamic Service Delivery team, you will provide first and second-level support across a broad range of technology platforms and services.
You will be the first point of contact for end users, ensuring incidents and requests are resolved efficiently while delivering exceptional customer service.
Key Responsibilities
- Provide frontline support for IT systems, applications, devices and services.
- Troubleshoot and resolve hardware, software and user access issues.
- Manage user accounts and permissions through Active Directory and related systems.
- Support mobile devices including Android, i Phones and tablets.
- Maintain accurate ticketing, asset management and service records within the ITSM platform.
- Work within established Service Level Agreements (SLAs).
- Contribute to service improvement initiatives and knowledge-sharing activities.
- Assist with technology-related projects and deployments as required.
- What you'll need to succeed
- Previous experience in a Service Desk, Help Desk or Desktop Support role.
- Strong knowledge of Microsoft technologies, Active Directory and account administration.
- Experience supporting PC hardware, software and mobile devices.
- Exposure to ITIL processes and service management best practices.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and a proactive approach to support delivery.
- Ability to manage competing priorities in a fast-paced environment.
- What you'll get in return
- Initial 6-month contract with a high likelihood of extension.
- Perth CBD location with easy access to public transport.
- Opportunity to work in a large-scale enterprise environment.
- Collaborative and supportive team culture.
- Exposure to a broad range of technologies and projects
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Service Desk Analyst in Perth employer: Lovlin Rashmi
Hays Technology is an exceptional employer, offering a collaborative and supportive team culture that fosters professional growth and development. Located in the heart of Perth CBD, employees benefit from easy access to public transport and the opportunity to work within a large-scale enterprise environment, engaging with a diverse range of technologies and projects. This role as a Service Desk Analyst not only promises a dynamic work experience but also provides a pathway for career advancement in the IT sector.
