At a Glance
- Tasks: Lead member care operations and resolve inquiries with speed and accuracy.
- Company: Love Athletica, a vibrant fitness community in Melbourne.
- Benefits: Flexible work schedule, collaborative team environment, and opportunities for growth.
- Other info: Join a supportive team dedicated to enhancing member satisfaction.
- Why this job: Make a real difference in member experiences while working in a dynamic studio setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 63000 - 77000 $ per year.
Love Athletica in Melbourne is seeking a CX Lead to manage our member inbox and Mindbody operations.
You’ll resolve inquiries across bookings, memberships and payments, ensuring fast, friendly and accurate responses while maintaining revenue integrity.
You’ll spend one day a week in our studios, and four days in person each week, collaborating with the CX Manager and wider team to optimise the member experience and retention.
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Customer Experience Lead in Melbourne employer: Love Athletica
Love Athletica is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about customer experience. With a focus on collaboration and innovation, employees enjoy the unique advantage of working in a dynamic studio environment in Melbourne, fostering both personal and professional development while contributing to a meaningful mission of enhancing member satisfaction.
