ABOUT THE ROLE
We're currently seeking a Customer Service Allocator to join a dynamic and customer-focused logistics team. In this key role, you'll be responsible for coordinating daily transport operations with a strong focus on both customer satisfaction and carrier performance. This is a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment and enjoys problem-solving on the go. You'll be optimising delivery routes, managing relationships with carriers, and contributing to ongoing improvements in transport efficiency and service delivery.
Open to Working Holiday Visas
DUTIES
- Act as the main point of contact for transport-related enquiries, ensuring customers are kept informed and supported throughout the delivery process.
- Monitor daily transport activities to ensure services are delivered on time and in line with customer expectations.
- Develop and maintain strong working relationships with external carriers to ensure service consistency and reliability.
- Support commercial efficiency by reviewing and negotiating transport terms to align with service and budget objectives.
- Troubleshoot transport disruptions or delays with urgency and professionalism, ensuring minimal impact to customers.
- Work closely with internal departments to address recurring issues and contribute to continuous process improvements.
- Track performance metrics and gather feedback to support service enhancements and operational optimisation.
SKILLS & EXPERIENCE
- Confident communicator with the ability to build rapport and manage negotiations effectively.
- Comfortable working with data and using insights to inform planning and decision-making.
- Highly customer-focused, with a genuine drive to deliver outstanding service at every touchpoint.
- Excellent time management skills, able to juggle competing priorities in a deadline-driven environment.
- Solutions-focused mindset, always looking for ways to refine processes and boost efficiency.
- Resilient and adaptable, thrives in a high-energy, fast-moving setting.
At Lotus People, we are committed to fostering diversity, equity and inclusion.
We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
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Customer Service Allocator in Sydney employer: Lotuspeople.Com.Au
Lotus People is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Sydney. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside the flexibility of hybrid work arrangements. Join us to be part of a team that values meaningful contributions and supports your professional journey in the public sector.
