At a Glance
- Tasks: Coordinate daily transport operations and ensure customer satisfaction.
- Company: Join a dynamic logistics team focused on customer service.
- Benefits: $37 p/h + Super, temporary role with growth opportunities.
- Other info: Fast-paced environment with a fantastic workplace culture.
- Why this job: Be the go-to person for transport queries and make a real impact.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 70 - 80 $ per hour.
About the role
We’re currently seeking a Customer Service Allocator to join a dynamic and customer-focused logistics team.
In this key role, you'll be responsible for coordinating daily transport operations with a strong focus on both customer satisfaction and carrier performance.
This is a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment and enjoys problem-solving on the go.
You'll be optimising delivery routes, managing relationships with carriers, and contributing to ongoing improvements in transport efficiency and service delivery.
Open to Working Holiday Visas
Duties
- Act as the main point of contact for transport-related enquiries, ensuring customers are kept informed and supported throughout the delivery process.
- Monitor daily transport activities to ensure services are delivered on time and in line with customer expectations.
- Develop and maintain strong working relationships with external carriers to ensure service consistency and reliability.
- Support commercial efficiency by reviewing and negotiating transport terms to align with service and budget objectives.
- Troubleshoot transport disruptions or delays with urgency and professionalism, ensuring minimal impact to customers.
- Work closely with internal departments to address recurring issues and contribute to continuous process improvements.
- Track performance metrics and gather feedback to support service enhancements and operational optimisation.
Skills & experience
- Confident communicator with the ability to build rapport and manage negotiations effectively.
- Comfortable working with data and using insights to inform planning and decision-making.
- Highly customer-focused, with a genuine drive to deliver outstanding service at every touchpoint.
- Excellent time management skills, able to juggle competing priorities in a deadline-driven environment.
- Solutions-focused mindset, always looking for ways to refine processes and boost efficiency.
- Resilient and adaptable, thrives in a high-energy, fast-moving setting.
At Lotus People, we are committed to fostering diversity, equity and inclusion.
We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
- Additional information
- 1.5 month temporary position with possibility to extend
- Fantastic workplace culture, with opportunities for growth and development
- #J-18808-Ljbffr
Customer Service Allocator in Sydney employer: Lotus People
Lotus People is an exceptional employer, offering a vibrant and supportive work environment within a globally recognised financial services company. Employees benefit from tailored career development programmes, well-being initiatives, and the opportunity to engage in meaningful work that fosters professional growth while being part of a warm and inclusive culture. With a commitment to ethical practices and a strong international presence, this role provides a unique chance to thrive in your career while making a positive impact.
