At a Glance
- Tasks: Strengthen customer relationships and support growth in a dynamic office environment.
- Company: Lotus Commercial, a leader in commercial kitchen services with 30 years of experience.
- Benefits: Competitive salary, performance incentives, and all tools provided for success.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
- Why this job: Shape a new role while contributing to a growing national business.
- Qualifications: Experience in account management or sales support; hospitality background is a plus.
The predicted salary is between 53388 - 65252 $ per year.
Lotus Commercial is a commercial kitchen service business with 30 years of experience servicing the hospitality industry and corporate businesses.
Services include kitchen filter exchange, canopy, exhaust cleaning, air conditioning filter maintenance, and various sanitization services.
This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.
Reporting directly to the National Sales Manager, you'll play an important role in supporting the next stage of our growth journey.
This is an office-based role where you'll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.
About the Role
Key responsibilities include
- Following up customer cancellation requests and implementing retention strategies
- Managing change-of-ownership opportunities to retain customer sites
- Qualifying inbound leads and customer enquiries
- Managing low-value and single-site opportunities
- Preparing quotations for additional services, filter exchange programs and spare parts
- Supporting non-key account management activities
- Assisting with pricing reviews and implementation of the company Price Management Process
- Following up quotations and opportunities to improve conversion rates
- Maintaining accurate CRM records and customer activity
- Working closely with operations to ensure a seamless customer experience
- Who We're Looking For
This role would suit someone with experience in
- Account management
- Sales support or administration
- Service-based industries
Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.
We're looking for someone who
- Builds strong relationships with customers
- Enjoys helping people and solving problems
- Is highly organized and detail-focused
- Takes ownership and follows through
- Communicates confidently and professionally
- Can manage multiple priorities at once
- Has a positive, proactive attitude
Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.
What's In It For You?
- Newly created role with the opportunity to help shape the position
- Join a growing national business with excellent career opportunities
- Supportive and collaborative team environment
- Work directly with senior leadership
- Monday to Friday office-based role
- Competitive salary package
- Performance incentives
- Laptop, phone and all tools provided
- Stable, permanent full-time position
- #J-18808-Ljbffr
Internal Sales & Retention Executive in Sydney employer: Lotus Commercial
Lotus Commercial is an exceptional employer, offering a dynamic work environment where your skills in scheduling and coordination will directly impact the success of top hospitality venues across Australia. With over 30 years of industry experience, we pride ourselves on fostering a supportive culture that encourages professional growth and development, ensuring our employees thrive in their roles while contributing to a vital service sector. Join us in Heidelberg West for a rewarding career with opportunities for advancement and a commitment to excellence in service delivery.
