Resmed is building a new strategic capability within Experience Insights to unify customer knowledge, research, behavioral science, journey intelligence, and AI-enabled systems. The Lead, Customer Intelligence Foundations role will shape how trusted customer intelligence is created, governed, and activated across the business.
You will own the evolution of the EXI knowledge layer, guide AI agent strategy and governance, and develop synthetic audience guardrails to support end-to-end experience
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Head of AI-Driven Customer Intelligence in Sydney employer: Lorikeet
At Lorikeet, we are not just redefining customer support; we are creating a vibrant work culture that values low ego and high trust. Our Sydney headquarters offers a unique opportunity to be part of a fast-moving startup where your contributions directly shape our innovative AI solutions. With flexible hours, real-time performance recognition, and a commitment to diversity, we empower our employees to grow and thrive while making a meaningful impact in the tech industry.
