IAG is expanding its team to advance speech analytics and conversational AI across voice and digital channels. You will design, optimise and govern NICE Nexidia analytics, craft AI-enabled insights, and drive improvements in customer journeys, compliance, and risk management within the contact centre.
This role is based in Australia with multiple city options, and offers hybrid work arrangements. You will work hands-on with NICE Nexidia, CXone, and emerging AI tech, building models, prompts,
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Speech & Interaction Analytics Specialist – Remote in Adelaide employer: Lorikeet
At Lorikeet, we are not just redefining customer support; we are creating a vibrant work culture that values low ego and high trust. Our Sydney headquarters offers a unique opportunity to be part of a fast-moving startup where your contributions directly shape our innovative AI solutions. With flexible hours, real-time performance recognition, and a commitment to diversity, we empower our employees to grow and thrive while making a meaningful impact in the tech industry.
