Operations Manager - Freight Forwarding

We're partnering with a well-established international freight forwarder looking for a confident and capable Operations Manager to take the reins of their Transport and Import/Export operations. If you're someone who thrives on solving operational challenges and driving process improvements, this is your chance to step into a career-defining role.

What You'll Be Doing:

• Lead and restructure transport and import operations, shifting the team from reactive to proactive performance
• Establish meaningful KPIs, monitor performance, and ensure consistent service excellence
• Implement system-driven efficiencies using CW1 working cross-functionally across departments
• Resolve operational issues swiftly while balancing the needs of customers, staff, and the wider business
• Review SOPs, staffing levels, warehouse processes, and implement improvements across the board

What You'll Bring:

• Strong experience in transport and import sea operations
• Proven success in managing and developing offshore teams
• High-level proficiency with CW1
• A dependable, solutions-focused mindset with the ability to lead from the front
• Must be available to work full-time from the office in Tullamarine

Why This Role:

This is more than just a people management role. It's a rare opportunity to take ownership of critical operations within a business that values initiative and detail. You'll be empowered to lead change, mentor your team, and make a real impact every day.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement
• IndustriesTransportation, Logistics, Supply Chain and Storage and Freight and Package Transportation

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