Solutions Engineer

About Us

We love going to work and think you should too.

Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.

These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.

We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Sydney, Australia

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.

Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.

By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider.

Logic Monitor also boasts high employee satisfaction.

We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

The Solutions Engineer is responsible for the successful delivery of Logic Monitor Professional Services (PS) technical solutions for new and existing customers.

The Solutions Engineer works as a member of the PS team, interfacing directly with Logic Monitor customers while working closely with internal Customer Success Management, Tech Support and Training teams.

Duties vary from crafting advanced configurations of Logic Monitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams.

Considered a Subject Matter Expert on all things Logic Monitor, the Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.

Here's a closer look at this key role

• Lead Implementations: Oversee end-to-end deployments- from small to large-scale- ensuring flawless delivery of Logic Monitor solutions.
• Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
• Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate Logic Monitor adoption.
• Optimize Configurations: Advocate and implement best practices to fine-tune customer Logic Monitor configurations.
• Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
• Provide Critical Feedback: Identify gaps, feature requests, and issues, and elevate insights to Product and Development teams.
• Develop Custom Solutions: Create tailored, scripted solutions using Logic Monitor features (Websites, Logic Modules, Net Scans) and external integrations.
• Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
• Offer Cross-Functional

Support: Occasionally assist Monitoring Engineering with Logic Module development and support Sales/Customer Success in closing deals or retaining customers.

• Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.

What You'll Need

• 3-4 years of experience as an IT professional or software engineer.
• 2+ years in IT operations, including systems administration, network engineering, and Dev Ops.
• 1+ years of hands-on scripting/programming experience in Python, Power Shell, Java, or Groovy.
• Subject matter expert in one or more IT domains - such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP).
• Proficiency with web technologies, including HTTP, JSON, Reg Ex, and REST APIs.
• Willingness to travel 10-20%.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.
• Logic Monitor is an Equal Opportunity Employer

At Logic Monitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective.

We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed.

We don't just open doors; we invite you to step through and be part of something bigger.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#BI-Hybrid

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal.

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