At a Glance
- Tasks: Help customers with energy needs via phone and email, ensuring timely and accurate support.
- Company: Community-focused energy provider based in Maroochydore.
- Benefits: Stability, growth opportunities, paid anniversary leave, and discounted electricity plans.
- Other info: Dynamic team environment with unlimited online learning and supportive culture.
- Why this job: Make a real impact by helping customers navigate their energy bills with empathy.
- Qualifications: Passion for customer service, strong communication skills, and attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
- Customer Support Officer – (Sunshine Coast) Maroochydore
- Locality Planning Energy – Maroochydore QLD
Join a community-minded team helping customers with their energy needs.
- Why this role
- Long-term position with supportive leadership
- Local office in Maroochydore-work where you live
- Purpose-led-help deliver better local energy solutions and a smoother customer experience as we scale
The opportunity
As the first point of contact for LPE customers and stakeholders, you’ll deliver calm, practical help across phone, email and our ticketing system.
You’ll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional.
- What’s in it for you
- Stability: clear targets and supportive coaching
- Growth: energy industry exposure
- Impact: help customers navigate bills, usage and hardship with empathy
- What you’ll bring
- A genuine passion for customer service and a steady, solutions-focused style
- Clear verbal and written communication; confident handling challenging calls politely
- Strong attention to detail and accuracy with follow-through
- Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals)
- Flexibility to adapt across teams and tasks based on business needs
- Nice to have: Call-centre or utilities experience (energy, water, telco)
- We welcome applicants with diverse work experience, people returning to work, and those seeking a reliable, long-term role on the Sunshine Coast.
- What you’ll do
- Reporting to the Customer Support Manager in a dynamic team of 5, you will:
- Respond to general enquiries with empathy and efficiency across phone and email
- Set up account activations and move-ins/move-outs; liaise with site stakeholders
- Troubleshoot billing and usage concerns in partnership with our Billing team
- Arrange payment plans, manage early debt activity and disconnection notifications
- Support customers experiencing hardship via established processes and guidelines
- Keep accurate notes and follow compliance requirements every time
- Collaborate with your team and the wider business to improve how we work
- Paid day off every year on your work anniversary
- Discounted electricity plan
- Unlimited access to online learning (you’re encouraged to use it!)
- Free access to our employee assistance program (for you and your family)
- Supportive culture where curiosity, growth and teamwork are core values
Sound interesting?
If you're looking for more than just a job — somewhere you can build a solid foundation, learn fast, and be part of a down-to-earth team. Applications close on13 November 2026.
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Customer Support Officer – Maroochydore employer: Locality Planning Energy Pty
Join a community-focused team in Maroochydore as a Customer Support Officer, where you can make a real impact by helping customers navigate their energy needs. Enjoy a supportive work culture that prioritises growth and stability, with benefits like a paid day off on your work anniversary, discounted electricity plans, and unlimited access to online learning. This role offers the chance to develop your skills in a purpose-led environment while contributing to better local energy solutions.
Contact Details:
Locality Planning Energy Pty Recruitment Team
